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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Heroku Professional Services is seeking a Senior Technical Architect to lead clients through app development and deployment on Heroku for mission critical systems. This role demands deep technical expertise in cloud-based app development along with a robust understanding of operational runtime, data integration, and management. The architect must design systems that are not only scalable and robust, but also optimize the full capabilities of the Heroku platform, seamlessly integrating with other Salesforce products to ensure efficient resource utilization across systems.

The position extends beyond technical skills to include significant customer-facing responsibilities. It is crucial for the architect to grasp the client's business context, translating complex technical details into understandable business terms and advising on strategic decisions. This involves leading robust discussions, presenting tailored solutions to stakeholders, and effectively managing expectations to ensure alignment with the client's strategic goals.

In addition to strategic planning and client interaction, the role occasionally requires hands-on coding. Whether prototyping a solution, troubleshooting issues, or guiding the development team through complex implementations, the ability to engage directly with the technology is essential. This hands-on capability ensures that projects remain agile, responsive, and precisely aligned with client needs.

This versatility not only enhances service delivery but also ensures that the projects are adaptable, minimizing technical debt while maximizing business value.

Responsibilities:

Technical Leadership: Serve as a subject matter expert on Heroku’s cloud platform and data services, focusing on application development, data management, and seamless integrations.

Strategic Advisory: Act as a strategic partner to our clients, helping to unlock and integrate data from various enterprise systems into Heroku-powered applications, enhancing functionality and business insight.

Project Delivery: Lead the design and implementation of complex projects that involve data cloud strategies, scripting solutions, and extensive data management, ensuring successful project outcomes.

Client Engagement: Build strong relationships with clients, becoming a trusted advisor by delivering high client satisfaction scores and guiding them through technical and strategic challenges.

Innovation and Growth: Identify and lead internal initiatives to expand the consulting practice, contributing actively to the community’s knowledge base and promoting innovative uses of Heroku within enterprise architectures.

Requirements:

Advanced degrees or certifications related to cloud architecture, such as Heroku Architecture, AWS Certified Solutions Architect or similar, would be beneficial.

At least 8 years of professional experience in software development and cloud-based architectures, including hands-on expertise, with a minimum of 3 years in a technical architecture consulting role specifically focused on Heroku enterprise projects. Proven experience in deploying and managing applications on Heroku is essential.

Technical Skills: 

Proficient in developing and deploying applications using at least two of the following languages: Ruby, Java, Python, Node.js, PHP, or Go. 

The individual brings a deep understanding of key data services offered by Heroku, including Kafka, Redis, and Postgres DB, paired with expertise in data migrations and integrations, particularly with Heroku Connect. This knowledge is crucial for effectively leveraging Heroku’s capabilities in data handling and ensuring seamless data flow across systems.

Familiarity with Salesforce and its integration points with Heroku platforms, such as MuleSoft and Salesforce Data Cloud.

Leadership and Communication: Strong leadership qualities with the ability to manage cross-functional teams and multi-stakeholder environments. Excellent communication skills are required for effectively articulating technical solutions, conducting workshops, and engaging with both technical and non-technical stakeholders at all organizational levels.

Problem-Solving and Innovation: Ability to identify, analyze, and resolve complex technical issues, demonstrating innovative thinking that enhances system efficiencies and performance. Must be adept at quick learning and adaptively applying new technologies and frameworks to solve business challenges.

Willingness to travel up to X% to meet client needs and drive successful engagements. This role is designed for a visionary leader eager to shape the future of cloud applications and data integration within a vibrant ecosystem, making a significant impact on our clients’ technological and business landscapes.

Leadership Qualities:

Passion: Passionate about driving customer success and technological innovation.

Beginner’s Mind: Open to learning and adapting, with a continuous desire to expand skills and knowledge.

Leadership: Skilled at building relationships and influencing strategic directions both internally and with clients.

Communicator: Effective at conveying complex concepts clearly and persuasively across different audience levels.

Team Player: Strong collaborator, adept at working within diverse teams and fostering a cooperative work environment.

Urgency: Agile and responsive, able to expedite processes and drive results swiftly.

Trust: Upholds the integrity and transparency essential to trusted partnerships.

Adaptable: Thrives in dynamic and changing situations, maintaining focus and effectiveness.

Community Champion: Actively contributes to the community and promotes shared learning and growth.

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Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $192,900 to $265,200.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.