**Company description** Publicis is an omni-channel communications agency with over 600 employees across our Canadian operations. The office is the largest in our industry in Canada and boasts talent across various disciplines of marketing and advertising expertise. Publicis carries a balanced split of Canadian, U.S. and Global clients for which we are Agency of Record. Publicis supports a range of D&I actions through our Driving Change team as well as giving back to the community through a long-standing participation in the Out of the Cold Program. With a strong, active and familial culture, Pub United is the agency’s social club, hosting events as wide reaching as Curling, Trivia Nights and more. **Overview** We are looking for a detail oriented, client-facing individual responsible for the end-to-end execution of technical CRM marketing campaigns for Publicis Toronto with a focus on custom projects. You should have good working knowledge of HTML, CSS and have managed complex, data-driven campaigns before across channels like Email, Push Notifications, IAM and SMS. Being familiar with Liquid script or similar syntax is a bonus. But above all else, the right candidate with have a passion for tinkering, learning and problem solving, is not afraid of (or perhaps even enjoys) math, and has a more technical role in their career path goals. **Responsibilities** + As a Senior Technical Campaign Manager, you will execute on project requests from various teams, troubleshoot issues as they arise and engage related teams to resolve them. + You will become an expert at building campaigns and conceptualizing how to achieve a desired result using tools like API calls, product data, personalization, webhooks, using Liquid to perform timestamp calculations and much more. + Under the close guidance and oversight of your manager, you will be responsible for prioritizing work, ensuring each campaign is executed without error and maintaining a strong relationship with clients and internal teams. + As a skilled resource, you must demonstrate a solid understanding of project management tools and best-practice methodology, have a deep understanding of user experience, email development and the ability to deliver solutions that are both robust and flexible. ​ **Qualifications** + University degree or college equivalent in a multimedia/interactive/technical field or similar + Minimum 3-5 years of high-volume campaign management experience in an interactive, integrated agency or similar environment + Working knowledge of HTML, CSS and web design/functionality; Liquid (or similar, e.g. AmpScript, Velocity) a bonus + Strong knowledge of email development methodologies and best practices + Understanding of mobile/responsive design and development + Familiar with modern CRM systems and tech stacks + Unwavering attention to detail + Excellent communication skills (oral and written) and, able to clearly articulate complex problems and their solutions + Ability to communicate difficult/sensitive information tactfully + Proven experience to work quickly and accurately under tight time constraints without compromising the quality of the deliverables or the project + Proficiency with Mac OS, Microsoft Project, Word, Excel, PowerPoint, wireframing/workflow tools, online project management/collaboration/ticketing tools e.g. JIRA/Confluence, Smartsheet, Notion, etc. + Ability to learn and use new platforms and software quickly + Ability to trouble shoot and solve problems independently + Basic knowledge of Photoshop, Illustrator and graphic design practices + A desire to work in a fast-paced, challenging, and rewarding environment + The successful candidate will possess superior problem-solving skills and a passion for email marketing/CRM. **Additional information** Publicis Canada is committed to building a diverse workforce representative of our community. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply. If you require a specific accommodation please contact Human Resources.