Family Description

Applied R&D (AR) consists of target-oriented research either with the goal of solving a particular problem / answering a specific question or for multi-discipline design, development, and implementation of hardware, software, and systems including maintenance support. Supplies techno-economic consulting to clients. AR work is characterised by its detailed and complex nature in order to systematically combine existing knowledge and practices to further developing and incrementally improving products, operational processes, and customer-specific feature development.

Subfamily Description

Eletromechanical Design (EDE) consists of mechanics, thermal, interconnections, Power Supply Unit (PSU), Printed Wiring Board (PWB) layout design, and HW usability. EDE requires innovative design knowhow to design electromechanics parts to Base Transceiver Station (BTS) module, units, etc. Design targets are high quality, easy installability, and reliability products with low costs.

 

Impact

Impact is short-term through individual and team contributions. Scope is primarily within own subject area in a function/unit. Actions and errors impact on program, project or function. Provides measurable input into new products, processes, standards or operational plans in support of the organisation's business strategies, with some impact on business unit/ function overall results.

Scope & Contribution

Individual Contributor: Operates autonomously in own subject area. Can analyze, develop and implement concepts and solutions as a subject matter expert. Increased awareness of and involvement outside of own subject area. Distills big picture. Makes decisions about and prioritizes own work. Managerial/Supervisory: Clear managerial responsibilities for people. Typically first level of solid line management. Interprets policies. Ensures existing plans are put into operation. Executes and/or oversees processes to meet customer needs. Responsible for analysis, design & development of policies, plans, programs. 

Innovation

Carries out specialised activities/projects according to general direction. Influences others to support decisions. Works mostly independently. Analyze situations or data that requires review of relevant factors. Solutions can often be checked and proved. Demonstrates success in multiple roles and is adaptable to manage complex changing business environments.

Communication

Communicates with parties within and outside of own job function and teams, and typically has responsibilities for communicating with parties external to the organisation, which may include customers or vendors.Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches.Has cross-cultural knowledge and global mindset Requires ability to communicate with executive leadership regarding matters of significant importance to the organisation. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.

Knowledge & Experience

Management Experience / Achieved well-advanced skills of a specific professional discipline combining deep knowledge of theory and organisational practice or expertise. Recognised expert in their field (depth & breadth). Typically requires 5-8 years extensive relevant experience and/or a graduate / postgraduate equivalent degree.

 

Primary Job Responsibilities:

Customer Centric approach and Interface to the customers and CTs for Care Cases.
E2E case ownership with regular Governance with CTs. 
Collaboration with L3 and Market teams.
Perform initial diagnosis of incidents and find solutions through knowledge reuse.
Perform Log collection, health check and Facilitate troubleshooting sessions between Customer & L3.
Care delivery and Performance Management.
Participate in Weekly case review meetings with Market & L3.
24x7 Critical Incident Support.
Work in NAM Timezone.
E2E ownership for Delivery to Care process.

*Required Skills for Internal Candidates    
 

Technical Skills:

Kubernetes/OpenShift development/testing/support expertise, (or) CNF Support/Deployment Expertise (or)  OpenStack Support/Development/testing expertise 
Linux Level-3 Expertise 
Basic Level-2 Networking Expertise.
Years of Exp: 10 - 15 years and relevant Cloud experience to 5 plus years 
 

Availability of Support: On-Call/EME Support: 24*7 , Night shift support.

For Tiger team with L4 expertise on NCOM and NCS to support KDDI customer, Japanese Local language skill preferred.