(Must Reside in Malaysia- candidate must note need work sponsorship )

 

Purpose of the role

Oversees the development and implementation of detailed technology solutions for clients using company products, outsourced solutions or proprietary tools/techniques. Responsible for defining the client needs, developing a proposal to meet those needs, as well as overseeing the implementation of the complete project solution. Performs in predominantly in a technical leadership capacity and provides guidance to surrounding teams. Performance is typically measured by the capture of the consulting engagement and/or utilization (i.e., billable hours for the department) or performance against budget. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

 

Key responsibilities

Supporting the customer (and the involved departments and stakeholders within their organization) in respect to integration and performance of MATRIXX designed and implemented solution. Support and communicate with all relevant persons engaged directly or in-directly with the account from the business, networks, operations, IT functions and their suppliers; across various roles including management, business owners, program and project managers, architects, functional and technical SMEs, software developers, testers and others. Tracking design and solution issues; identifying resolution paths and taking ownership for fix, test and implementation. Advising the Project Manager / Technical Account Manager on all project technical issues. Providing support to and for Solution Architect and SME activities. Supporting project transition from implementation phase to production deployment and go-live.