At AWS, our success hinges on our ability to empower customers with clear, concise, and accurate technical information. As our Senior Technical Editor, you'll be the guardian of quality for our support content, ensuring that millions of AWS users can easily understand and apply complex technical concepts and independently solve problems. Your expertise will be crucial in transforming intricate AWS technologies into accessible knowledge, directly impacting customer success and satisfaction. Without your keen eye for detail and ability to simplify complex information, our customers might struggle to fully leverage the power of AWS. Your work will not only enhance the user experience but also significantly reduce support inquiries, allowing our engineering teams to focus on innovation. In essence, you'll be the bridge between AWS's technology and our customers' ability to use it effectively.

Key job responsibilities
You'll lead the editorial process for AWS Support content, working closely with technical writers, support engineers, and subject matter experts. Your role will involve not just editing, but also shaping the overall content strategy to align with AWS Support objectives and customer needs.
- Elevate the quality of our technical content, ensuring it's not just accurate, but also clear, consistent, and audience-focused
- Mentor and guide a team of writers and editors, fostering a culture of excellence in technical communication
- Develop and implement editorial guidelines that set the standard for AWS Support content
- Partner with cross-functional teams to create content that addresses customer pain points and accelerates problem resolution
- Analyze content performance metrics to drive continuous improvement in our knowledge base

About the team
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.