This is a role in the Technical Escalation and Operation Management (TEOM) team to support customer facing issues before reaching our Research & Development (R&D) team. This role includes and is responsible for solving customer facing issues, managing production incidents, problem management and working with Product Marketing to draft both internal and external facing communication. This is an individual contributor position where you will work as part of a team.

Responsibilities:

Respond to and resolve production incidents in a timely manner, leading cross-functional teams to diagnose and fix issues. Direct the incident ticket discussion and lead the post mortem meeting across engineering, product, and business teams. Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives. Identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical products. Collaborate with development teams to deploy new releases and updates to production. Develop and maintain scripts and automation tools to streamline routine tasks and improve efficiency. Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals. Interact with customers and vendors for the company.

Qualifications:

5-10 years' experience in an application support role in an online media company or digital agency. Proven experience in production support or system administration within a technology company. Excellent communication and collaboration skills, comfortable leading in a cross functional team. Proficiency working with large data sets Proficiency with Javascript, SQL, Github, and API protocol Proficiency with UNIX systems and have scripting experience (e.g. Python, Bash) Knowledge of cloud platforms (AWS, Databricks, Grafana) is a plus. Bachelor’s degree in Computer Science, information technology, or a related field or equivalent work experience.

 

New York Applicants: The salary range for this position is $79,100 - $135,600. Actual pay may vary based on experience or geographic location.

About Integral Ad Science

Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com.

Equal Opportunity Employer:

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

California Applicant Pre-Collection Notice:

We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at compliance@integralads.com.

To learn more about us, please visit http://integralads.com/ 

Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to recruitingagencies@integralads.com. We will get back to you if there's interest in a partnership.

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