at GitLab
Remote, EMEA
OverviewThe Senior Technical Instructor plays a vital role in GitLab's Professional Education Services team, combining deep technical expertise with advanced instructional capabilities. This position is responsible for delivering high-quality technical training, mentoring other instructors, and contributing to the continuous improvement of GitLab's educational offerings. The role requires both technical mastery of GitLab's platform and the ability to effectively communicate complex concepts to diverse audiences.
Reporting StructureReports to: Senior Manager, Professional Education Services
What You’ll Do: Deliver instructor-led training to educate customers and partners on our platform internationally, both virtually and in-person Assist in developing & maintaining technical training content, lab exercises, presentations, and accompanying materials that helps customers and partners adopt GitLab effectively. Work closely with other teams, including product, customer success, sales, and customer support, to ensure that training programs align with product updates and customer needs. Maintain product and industry knowledge, learning new product features and teaching methods, collaborating with GitLab product engineering, field, and curriculum teams to maintain subject matter expertise and contribute to curriculum Continuously invest in your own learning and development, to build elite GitLab expertise through a combination of attending training, shadowing experts, receiving mentoring, performing coding projects, and self-study Develop sample applications for inclusion in our courses using a variety of programming languages Develop a formalized Train-the-Trainer program for our Authorized Training Center partners and Contractors Mentor and train internal and external authorized trainers as part of a train the trainer program Special Projects as assigned What you’ll Bring: B.S. or M.S. or relevant work experience in Computer Science or related engineering discipline 5+ years experience working as an instructor, technical trainer, developer, consultant, or presales engineer Knowledge of the software development life cycle, DevOps and cloud native technologies (kubernetes, containers, and microservices) Experience with the GitLab product as a user, contributor, or DevOps maintainer Experience working with a variety of Learning Management System (e.g., Thought Industries) and hands-on labs tooling (Instruqt, Katacoda, Strigo, etc) Experience in delivering presentations, public speaking, or conducting classroom training related to specific technology, products, or services. Ability to travel up to 20% both within the United States and internationally GitLab Technical Certifications are a plus About the team: The Professional Services Education team is a first class team where we strive to deliver a first class education for our customers. We are passionate about educating customers to use GitLab to be more productive, efficient and innovative. Our primary mission is to plan and implement effective and scalable educational offerings to accelerate customer time to value and drive expanding product adoption. We empower our customers through: Instructor-led virtual or on-site training Self-paced learning on our Level Up platform GitLab Certification to validate knowledge and skill levelHow GitLab will support you Benefits to support your health, finances, and well-being All remote, asynchronous work environment Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and development budget Parental leave Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.