Home (https://careers.loreal.com/en\_US/content/Home) / Job Search (https://careers.loreal.com/en\_US/jobs/SearchJobs) / 197038 Senior Technical Manager, Packaging Production North Little Rock, AR, Arkansas Apply now (https://careers.loreal.com/en\_US/jobs/ApplicationMethods?jobId=197038) Back Permanent Arkansas North Little Rock, AR Manufacturing Full - Time 22-Jan-2025 Job Title : Senior Technical Manager, Packaging Production Division : Operations, Consumer Products Division Location: North Little Rock, Arkansas Reports To: Operational Excellence Lead Who We Are: For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. At L'Oréal Consumers Products, our mission is to democratize the best of beauty, and for us, beauty has to be sustainable. Our division holds the world’s #1 beauty brand with L’Oréal Paris, the #1 makeup brand with Maybelline New York, the #1 natural brand with Garnier, as well as NYX Professional Makeup. At L'Oréal Operations, we create innovative, inclusive, and sustainable beauty together with our business partners by designing, developing, sourcing, manufacturing, and distributing over 6 billion products globally every year. We support over 36 brands across four L’Oréal divisions. We are consumer-oriented, and we act responsibly all along the value chain. Come join our dynamic team! What You Will Do: The Sr. Manager of Reactive Technical Support provides technical leadership and guidance to a team of technicians responsible for maintaining and troubleshooting packaging equipment on the production floor. This role focuses on troubleshooting, prioritization, training, and performance management to ensure efficient operations and minimize downtime. The Sr. Manager drives continuous improvement through root cause analysis and collaboration with cross-functional teams. + Technical Expertise and Guidance : Possess deep technical knowledge of packaging equipment and processes to effectively guide and support technicians in troubleshooting and resolving equipment issues on the production floor. This includes providing expert advice, interpreting technical data, and recommending solutions. + Prioritization and Resource Allocation : Prioritize maintenance and repair activities based on production impact and urgency, effectively allocating resources and coordinating technicians to address critical issues quickly. This includes managing workload, delegating tasks, and ensuring efficient response times. + Training and Skill Development : Provide ongoing training and development opportunities for technicians to enhance their technical skills and troubleshooting abilities, fostering a culture of continuous improvement and proactive problem-solving. + Team Performance Management and Development : Monitor technician performance, provide regular feedback and coaching, and identify opportunities for skill development and training to ensure a high-performing and continuously improving technical team. This includes setting performance expectations, conducting performance reviews, and implementing development plans. + Cross-Functional Collaboration : Effectively communicate and collaborate with production, engineering, and other relevant departments to ensure alignment on maintenance priorities, address production challenges, and implement solutions that minimize downtime and optimize performance. What We Are Looking For: Required Qualifications: + Education : Bachelor’s degree in a technical field (Engineering, Industrial Technology, Manufacturing Engineering Technology, Automation, etc.) strongly preferred; equivalent experience and relevant certifications will be considered + Experience : 8-10 years of experience in a technical capacity within a manufacturing environment, with a proven track record of successfully leading and developing technical teams + Job-Specific Experience/Skills : Extensive knowledge of packaging equipment operation, maintenance, and troubleshooting; experience with PLC programming, machine analysis, and root cause analysis; strong leadership, communication, and interpersonal skills; demonstrated ability prioritize, delegate, and manage multiple projects simultaneously + Technical Skills : Proficiency in PLC programming, machine shop procedures, electromechanical systems, and basic computer skills (word processing, spreadsheets). Familiarity with relevant industry standards and regulations is preferred. + Physical Requirements : Ability to work in a manufacturing environment, which may include exposure to noise, moving machinery, and varying temperatures; ability to stand, walk, and climb stairs for extended periods of time; ability to life up to 50 pounds occasionally. Preferred Qualifications: + Industry Certifications : Relevant certifications such as Certified Maintenance and Reliability Professional (CMRP), Certified Manufacturing Engineer (CMfgE), Six Sigma certifications (Green Belt, Black Belt), or certifications related to specific packaging equipment or technologies (e.g. PLC programming certifications from Rockwell Automation, Siemens, etc.) + Experience with Specific Packaging Technologies : Demonstrated experience with specific packaging technologies relevant to cosmetics operations (e.g. Bottle Loaders, Fillers, Cappers, Labeling Equipment, Cartoning Machines, Bundlers, etc.) + Experience in a Regulated Industry : Experience working in a regulated environment (e.g., FDA, GMP) with knowledge of relevant regulations and compliance requirements. + Project Management Experience : Proven ability to manage complex technical projects, including planning, budgeting, execution, and reporting. + Lean Manufacturing/Continuous Improvement Expertise : Demonstrated experience implementing Lean Manufacturing principles and leading continuous improvement initiatives in a manufacturing environment. As an integral part of our culture at L’Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L’Oréal’s Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs. Additional Benefits Information As Follows: + Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan) + Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!) + Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance) + Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!) + Employee Resource Groups (Think Tanks and Innovation Squads) + Access to Mental Health & Wellness Programs Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles! We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected] . If you need assistance to accommodate a disability, you may request an accommodation at any time. Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.