Do you enjoy solving complex problems with simple solutions? Would you like to help us innovate on behalf of Amazon’s Digital and Device customers? The Device, Digital and Alexa Support (D2AS) technology organization is seeking an experienced Senior Technical Program Manager (TPM) to join the team. D2AS vision is to create innovative support experiences for customers of Amazon’s devices and digital products, through intelligent self-service solutions and enabling our tech-support organization with tools and technology.



Key job responsibilities
- Interact with Product Managers, other TPMs, and multiple development teams to define, design and deliver complex product features.
- Manage all aspects of a project execution, and lead efficient delivery of large programs.
- Devise technical specifications and system integration, demonstrate ability to understand and discuss technical concepts, and evaluate new ideas, design and solution choices.
- Identify bottlenecks, risks and issues at different stages of the program. Provide escalation managements, trade-offs, and mitigations, balancing the business need and technical constraints.
- Drive the technology strategy, collaborate with business and development teams across the company to analyze the cost/benefit of project selection.
- Engage with and influence cross-functional stakeholders, senior leadership; and keep everyone informed through regular reporting, status reviews, and other mechanisms.

A day in the life
We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Benefits summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan


About the team
We at D2AS strive to make digital experiences effortless for customers. Our goal is to anticipate, evaluate, prevent, and eliminate any effort required from customers. We achieve this by setting the strategy for digital support and accelerating the delivery of seamless support experiences across Amazon's digital products.
Our team combines strategic thinking, technology expertise, and customer experience best practices. This ensures customers can easily get the most value from Amazon's digital offerings. We focus on providing the right support at the right time, tailored to each customer's needs. By eliminating friction and making support effortless, we enhance the overall customer experience.