**MAIN PURPOSE OF ROLE** To provide technical support to physicians during device implant and meet sales target assigned. **MAIN RESPONSIBILITIES** + Perform CRMD product in-service and sales call to current and potential customers in assigned territories. + Manage consignment stocks in assigned territories. + Manage and execute new product launch in assigned territories + Prepare quotation & etc. upon request. + Ensure customer sales cycle is complete (including obtaining PO etc.) + Provide technical service and support and patient follow-up to external customers. + Provide training to cardiac technicians, referral doctors, healthcare workers and team members. + Obtain market intelligence such as competitor product, pricing, market share, marketing program etc. + Understand local government healthcare policy and market trends. + Handle and process customer complaints in a timely manner and in accordance with Abbott requirement. + Assist in clinical research, when necessary **OTHER FUNCTIONS/ RESPONSIBILITIES:** + Serve as back-up for other CRMD team members. + To be on call for emergency/ follow-up cases during weekends or after office hours. + Handle and process customer complaints in timely manner and according to Abbott CRMD Malaysia policy and requirement. + Execute the job responsibilities according to applicable standard operating procedures of Abbott CRMD Malaysia. + Ensure applicable standard operating procedure Abbott CRMD Malaysia. + Perform other related functions and responsibilities assigned by supervisor. + Handle and process customer feedback/complaints/product experience in timely manner and according to Abbott Medical Asia’s and Abbott Medical country’s policy and requirement. + Execute the job responsibilities according to applicable standard operating procedures of Abbott Medical Asia and Abbott Medical Country Affiliate + **Ensure applicable standard operating procedures of Abbott Medical** Asia **and Abbott Medical Country Affiliate are executed** **QUALIFICATIONS** + Bachelor of Biomedical Sciences or any equivalent An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com