OVERVIEW:

The Sr. Technical Services Representative - Field (Sr, TSR-Field) Interacts with customer or SHW facility traveling in the field to sites in person to provide product and application support, information; ensures the best technical service possible. Answers customers' technical or scientific questions regarding UV product or service and operation or maintenance including application and equipment. Converses with customers to obtain information, identify problem, and provides technical assistance and solutions. Liaises between technical,  sales, and operations (plants and facilities). The Sr. TSR-Field trouble shoots and/or refers complaints of UV product or service issues to appropriate functions for investigation and resolution. Coordinates customers' service needs with other departments as required to ensure customer centric focus. Resolve complaints about product and application, explains how to use product or service correctly. As Sr. TSR – Field, a minimum of 5 years successful technical service experience is required, they will often assist with onboarding and training new technical service representatives.