​About Us 

At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow’s world at work. Join us on our journey as we give our members the freedom and support to push boundaries in their industries, and work to redefine our own. 

​About the Opportunity

As the Senior Technical Services Manager serving the Asia-Pacific region, your role is equal parts Building Services Development and Facilities Technical Services Management. 

You are a member of a global Technical Studio team of functional experts spanning all design disciplines, providing guidance, standards and resources to internal design, delivery, and operations teams, external consultants, and Franchisees.  You will be responsible for contributing to global design standards (tools, processes, product) that empower project teams to deliver excellent quality space on time and on budget.  

A Technical Studio team member is:

Subject Matter Expert and Cross-Functional Collaborator 

Strategic Thinker

Excellent Communicator (cross-functionally + regionally)

You are the Quality Control lead in your region and you will be responsible for managing the pre-opening planning process for Building Operations functions and the proper handover of projects from our Development department to the Building Operations department.

You will ensure standards are being appropriately rolled out, implemented and tracked. 

Your area of subject matter expertise in Engineering should cover the disciplines of HVAC / Mechanical Engineering, MEP Services Coordination, and Indoor Air Quality.

​Key Responsibilities

Illustrate the WeWork core values and strive to achieve our mission

Be a key member of a collaborative WeWork Product Team

When required, contribute to strategic planning discussions for the Building Engineering group within the Product organization at WeWork.  

Contribute to recruiting, onboarding, development efforts required for a successful building engineering function at WeWork

Contribute to and execute program in support of the onboarding and development of team members from Design, Development, and Product Extensions, as required.

Dedicated point of contact for all building-engineering related issues in the Physical Product Org in your region (Architecture, Art & Graphics, Interior Design, Lighting).

Contribute expertise and experience for: 

a subject matter within building engineering (mechanical, electrical, public health, fire/life safety)

regional-specific knowledge for locations in which WeWork constructs or operates

cross-functional collaboration within WeWork

Participate in programming meetings to Review the building lay out and design, highlighting any Operational or Engineering design risks.

Keep track of many ongoing projects, and attend site at critical stages when necessary, to ensure operational elements of the facility are as per the agreed upon specifications.

Audit and provide high-level technical review of deliverables from external team of cross-disciplinary professionals that includes architects, interior designers, BIM specialists, MEP engineers, ICT engineers and provide feedback to discipline leadership and commercial management teams

Make critical path decisions to ensure the overall success of the project, including being on time, on budget, and to an exceptional level of design, operational, or member-experience quality

Participate in building opening Hand Over and Punch List completion

Work with Regional Operations Leadership to ensure there is an accurate and efficient process and policy in place, to support the transition of a new build from the product team to the regional Operations team.

Drive improvements to opening processes to improve consistency of build quality and reduce pre-opening Operations change order spend, within your region.

Provide support in all trades to effectively maintain buildings and continually reduce defects

Increase operational effectiveness & efficiency of buildings and infrastructure

Assist in building the portfolio facilities team as needed

Be the first point of escalation for large facility maintenance emergencies and Community Director

Work with service contractors & Facilities Leads to schedule as needed

Prioritize daily facility issues and effectively delegate responsibilities

Daily oversight of facilities CapEx budgets and spending

Oversee maintenance-related procurement requests

Review of alarms from BMS systems including Delta, Niagara, Trend, Siemens across the Operations portfolio. Highlighting issues with onsite engineers and chasing to fix through SalesForce and direct contact.

Review of the HVAC ticketing dashboard for building trouble spots.

Provide internal diagnostics guidance for proactive and reactive HVAC member complaints 

Use reports & inspection data to conduct root cause analysis on poor performing buildings or equipment and improve the maintenance regime or recommend CapEx solutions.

Analyze R&M spend + contracts to identify buildings with high break rate spend and repeated points of failure

Assist third-party BMS contractors in accessing WeWork systems where necessary.

Execute on Global strategy set by Head of Assets management and Facilities

Assist in the negotiation, onboarding, and quality assurance of facilities service contracts including but not limited to:

Fire, life Health & Safety systems

Water management (legionella)

CMMS Management

Energy Management

Elevator and lifting equipment management

HVAC Management

Lighting Management

Building Maintenance

Preventive and Predictive Maintenance

Corrective Maintenance

M&E Systems & Equipment Maintenance

Develop and oversee all Preventative Maintenance Programs

Act as the liaison between the Community Management team and the building’s Property Management team for any escalated issues

Meet KPI targets within the portfolio set by Regional Head of Facilities & Asset management

Collaborate - Work effectively with your team members across various projects and initiatives and functions globally

Communicate regularly to Physical Product leadership, and initiative and project teams with updates such as the status of project or task completion, upcoming benchmark goals, potential issues, etc.

Provide project and staff related insights to the engineering leadership and proactively create tools and processes to achieve workflow and design efficiency improvements within the engineering team

Ensure that Building Engineering team solutions are effectively communicated to the broader teams of functional scope (design, ex. bldgs, cap. impr.), resulting in proper execution and unparalleled member experience. Ensure that design intent is maintained, from design through procurement, construction, and opening.

Lead internal and external team meetings, distribute clear and concise actionable agendas and meeting minutes are distributed

Manage the execution of any required tools, trainings, or standards updates required to achieve the strategy for onboarding, maintaining metrics for technical performance, and project quality compliance of external vendors

About You

Does the below sound like you? If so, we’d love to hear from you!

Critical Competencies for Success

Knowledge of mechanical/electrical/life safety engineering infrastructure and coordination strategy.

Ability to analyze situations objectively, providing unique and varied perspectives to challenges.

Strict sense of confidentiality.

Demonstrated ability to problem solve and resolve conflict - action oriented.

Prioritize and Be Organized - As you will remain an active team member working on projects, it is important that you understand your own workflow, and are able to prioritize and work efficiently without specific direction. You will wear many hats -- project team member, manager, product expert -- so you must feel comfortable and excited about getting involved at many levels of the organization 

Excellent organizational skills, ability to work outside of comfort zone

Excellent time management skills and experience managing multiple projects simultaneously

Impeccable and concise oral, written and graphic communication skills. Be able to effectively communicate the rationale behind design decisions through strong oral and written communication skills to internal and external parties. 

Ability to initiate and establish relationships with internal WeWork team members, external consultants, clients, and outside organizations; broad ability to coordinate these parties

Commitment to providing a framework that results in outstanding and high-quality MEP assets

Flexibility and resilience: You can pivot easily, both in initiative focus and strategic mindset, as required by the company's evolving product and market share. You see a continually developing and shifting goal line as an opportunity to innovate and collaborate

Open to feedback and strong desire to learn

Be a Positive Influence - Become a positive influence within your team and beyond by always carrying yourself in a professional manner. Be optimistic and help others do so as well. This applies to our team, our consultants, and other parts of the business. You are a leader representing the Design Productization Department in this way

Experience & Requirements

College graduate with accredited four-year degree. Mechanical Engineering discipline preferred. 2-year technical degree considered with additional 3+ years work experience beyond what is described below

10+ years of professional design, construction, or operation in high-quality commercial or hospitality projects. Mixed-use residential, cultural, and institutional experience also will be considered 

5+ plus years of management experience in the facilities, construction or related industry for a minimum of 5 locations

Knowledge of and experience working with local building codes in at least one jurisdiction in which WeWork operates or constructs property, industry best practice guidelines and other applicable knowledge in a subject matter of expertise within the discipline of building engineering ((mechanical, electrical, public health, fire/life safety)

Strong working knowledge of commercial MEP systems, specifically HVAC, plumbing, fire and life safety systems and electrical distribution networks

Track record of delivering outstanding high quality design, leading teams on high profile projects

Facility with budgeting and scheduling

Ability to analyze, interpret, and incorporate metrics and data (area, pricing, schedule, etc) into MEP design solutions

Passionate and curious about the built environment. Maintain a desire for knowledge about all aspects of what we do at WeWork and look for ways to contribute your knowledge and learn from others.

Flexibility to travel within Asia-Pacific region as necessary

Demonstrate integrity, dependability, accountability, self-awareness, strong work ethic and empathy

Degree in Engineering from Accredited University

(Preferred) Professional Licensure (engineering) in one or more jurisdictions where WeWork operates or constructs property OR BOC; SMA; FMA certifications

Health & Safety qualification not required but desirable

Passion and understanding for WeWork’s mission and values

Proficient in the following programs: Procore, all things Google, Bluebeam Revu

(Preferred) proficient in the following programs: MS Office, Adobe Creative Suite, BIM (Revit), Tableau or open source data analytics software

Fluent in English

(Preferred) Proficient in a local language other than English in a jurisdiction where WeWork operates or constructs property

Life At WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated. 

WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law.