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The Role\: Senior Technical Support

We are looking for an experienced and licensed engineer who can read and analyze electrical specifications and wiring diagrams, provide applications engineering support to all customers and stake holders. 

 

What will you do?

       Provide general technical support for customers, particularly regarding technical information on products, prices, discounts, and application information during the pre-sales & after sales process

     Evaluate product and create bill of materials based on job requirements. He/She is also responsible in pricing review of quotation opportunities from Sales team

 Performs medium to high complexity applications support for all ASCO products\: Automatic Transfer Switches (ATS) critical power and packaged power products, Industrial Control Products (ICP), Load banks, Communication products and Power Control Systems

Answers technical emails or chat inquiries from customers.  Uses technical related documents for references to all ASCO owner’s manual, technical bulletins, drawings, & other internal tools, etc.

      Helps build Frequently Asked Questions and Competitor Analysis documents for all products. ATS, ICP, Communication Products and Load Banks every quarter\\

Provides support to Canada, US and non-US based customers

 Handles responsibilities with minimal supervision and Improve relationships with all customers (Internal/External) and industry contacts by providing prompt, courteous response to inquiries