As a Senior Engineer at Ping Identity, you will handle complex support issues for Ping Identity's global customers using our products including PingFederate, PingDirectory, PingOne, PingAccess, and any supported integration kits. Our Support team consists of accomplished engineers and we welcome new industry talent to join our Ping family. 

The Global Support Organization is the foremost interface between Ping and our valued customers and partners. We operate a follow-the-sun, multi-site, model. We work with our partners and customers twenty-four hours a day on services that affect both their workforce and customers. We help our customers to be successful in the application, administration, maintenance and tuning of their Ping solutions. 

You will report to the Team Manager. Ping has developed a career ladder for support to ensure there is growth potential for all employees. 

You Will: 

Assist with escalated customer engagements Investigate issues and queries using the existing bodies of knowledge and test labs Manage customer expectations Communicate frequently and proactively follow up with the customer by phone, email and internet meeting systems Actively participate in our community system  Contribute to our knowledge base Participate in on-call rotation

You Have: 

At least 2 years of technical support with Ping Identity's products. Advanced technical proficiency with PingFederate and either PingAccess or PingDirectory

You Will Have an Advantage If: 

Linux-based and Windows server OS management SAML/OAuth/OIDC Lightweight Directory Access Protocol (LDAP) and Directory Services Networking inc Load Balancers, Firewalls, IP, DNS PKI, X.509 certificates Internet Protocols (HTTPS/SSL/TLS etc) You can troubleshoot web-based applications (through HTTP Tracing tools and log analysis) in browsers and applications servers Experience with APIs (knowledge of REST and SCIM) Experience with scripting languages Experience with devops deployments

Salary Range: $75,000 - $84,000

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.