Company Description

insightsoftware is a global provider of comprehensive solutions for the Office of the CFO. We believe an actionable business strategy begins and ends with accessible financial data. With solutions across financial planning and analysis (FP&A), accounting, and operations, we transform how teams operate, empowering leaders to make timely and informed decisions. With data at the heart of everything we do, insightsoftware enables automated processes, delivers trusted insights, boosts predictability, and increases productivity. Learn more at insightsoftware.com

Job Description

As a Technical Support Engineer at insightsoftware, you are the first line of support for our growing customer base and users of our software. You will be responsible for providing a superior level of support for our customers, working to troubleshoot, document, and resolve technical issues and partnering cross-functionally with our client services and development teams to ensure quality service. If you are driven, results-oriented, love solving problems, customer-focused, and are passionate about technology, then you are a fit for the Technical Support Engineer position at our company.

What will you do?

Provide technical solutions and guidance throughout the support cycle for both the external and internal teams and customersAnalyze and explain data and process flow within a CPM and Tax Provision softwareTroubleshoot and resolve data and basic technical related issuesDevise client workarounds/temporary solutions as necessaryProvide information to customers regarding product operation, maintenance and repair by answering questions and requestsLead conference calls with customers to better understand issues and business cases at handTransfer Longview knowledge to the customer as requiredProvide structured information, as well as logs from troubleshooting to engineering teamsAssist in the identification and definition of new product opportunities and enhancementsRotational on call for afterhours critical issuesOther tasks as assigned

QualificationsA minimum of 2 years' experience and demonstrated ability in customer service roleExperience with the Longview Tax product is essential3+ years in corporate accounting and/or tax related areas for large corporate entitiesExcellent verbal and written communication skills, ability to proofread and edit documentsConsistently follow department policies and procedures when working independently and with cross-functional teamsStrong attention to detail with the ability to retain knowledge of operating systems, procedures, products, compliance and customer information while managing multiple tasks and maintaining high accuracy standardsStrong problem analysis, problem solving, and decision-making ability under pressureExcellent research ability to offer solutions while adhering to policy guidelinesDisplay strong ability to manage projects and assume quality controlAbility to handle multiple tasks simultaneouslyAble to work well under pressure and time constraints

Additional Information

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **

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Background checks are required for employment with insightsoftware, where permitted by country, state/province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.