The Red Hat Global Support Services (GSS) team is looking for a skilled Java expert to join us as a Senior Technical Support Engineer to join us in South Korea. In this role, you will be part of a team of middleware engineers supporting Red Hat Application Services. You’ll provide an important level of technical assistance to ensure that our highly valued customers get the most out of the offerings while you become an expert in Red Hat’s technologies like Red Hat JBoss Enterprise Application Platform (JBoss EAP), Red Hat Single Sign-On, and Red Hat OpenShift.
As a Senior Technical Support Engineer, you will use your skills and passion for performing investigations, troubleshooting to resolve customer issues, debugging source code, and patching and enhancing it. You’ll need to have functional expertise and solid industry experience to provide support for our enterprise subscription customers. This is a great opportunity to become part of an open source organization where we believe in giving our associates the right platform, tools, and freedom to work on source code and contribute to it.
What you will do
Troubleshoot problems related to the Red Hat JBoss Enterprise Application Platform
Help customers configure Red Hat Middleware development environments
Build in-house replication environments using various servers while writing test cases and creating similar setups to help customers resolve issues
Learn new technologies; write and publish blogs, whitepapers, and knowledge base articles that push technical knowledge out to our customers and the community
Provide a high level of technical assistance to ensure that our customers get the most out of Red Hat JBoss Enterprise Application Platform offering and middleware solutions
Offer developer-to-developer assistance for Red Hat Middleware and other application technologies like Red Hat OpenShift, Red Hat Mobile, etc.
Occasionally work and be on call during weekends and holidays
What you will bring
Solid customer service skills
Familiarity with application server technologies like Red Hat JBoss Enterprise Application Platform, Red Hat JBoss Application Server, WildFly, Oracle WebLogic Server, IBM WebSphere, Apache Geronimo, or GlassFish
Familiarity with web servers like Apache HTTP Server, Oracle iPlanet, Oracle HTTP Server, IBM HTTP Server (IHS), NGINX, or lighttpd
Advanced troubleshooting and debugging skills; passion for problem-solving and investigation
Experience with JEE and related server technologies like JMS, Web Services, Servlets, JSP, JSF, JDBC or Datasource, Hibernate, Spring, etc.
Fluent language skills in Korean and English
The following are considered a plus:
Certifications like Red Hat Certified Specialist in Enterprise Application Server Administration or Red Hat Certified JBoss Administrator (RHCJA)
Experience with the Linux or Unix operating systems; any Oracle, Red Hat, or Suse Linux certification
C and C++ programming skills
PHP programming skills
Knowledge of Red Hat Single Sign-On or Keycloak
Understanding of OpenID Connect (OIDC) and OAuth
Experience with Red Hat OpenShift Container Platform
#LI-SH4
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
Equal Opportunity Policy (EEO)
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