As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Position is for a Technical Support Professional with a functional background in Recruiting Management and extensive knowledge in Oracle Recruiting Cloud . Reports to the Manager of Support. Responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. The focus of this position is to provide Customer Service on a technical and functional level and to drive complete and total resolution of each service incident.  

 

What You’ll Bring

Your drive, knowledge, and commitment will help us become the number one cloud company in the world. We also look for:

Functional Background in Recruiting Management  Superb communication skills, in terms of being able to convey technical and functional knowledge and solutions in highly advanced situations to executives, support personnel and customer personnel. Well-developed listening skills, with ability to discern core issues in an environment where it may be difficult to determine the symptoms and cause. Good organizational skills that facilitate the generation of coherent action plans that meet participant needs and lead to problem resolution as quickly as possible. Fast and flexible problem-solving proficiency so as to be able to adjust resolution plans as new data for given problems is obtained. Ability to persevere in the face of obstacles and ensure customers’ success. Able to work well with limited daily supervision. Process orientation preferred. Self-starter. Ability to read and decipher software Log and Trace files, Web Server Optimization, Server configuration as well as the ability to act upon the finding to determine a problem resolution. Experience documenting cases using a ticket tracking application such as MOS, Jira, Remedy, Siebel, etc.

Education

College degree in computer sciences or a related field recommended. Bachelor's Degree is preferred.  Minimum 3 years of experience in working with HCM Cloud products, implementation, support, consulting and/or development in HCM. Applicants must be US citizens.

Top 4 abilities / technologies in the ideal candidate: 

Exceptional diagnostic and troubleshooting skills. Desire to learn new technologies. Hands on experience with Recruitment applications and\or Fusion Cloud HCM Understanding of structured SQL statements and how those are executed in the RDBMS (sql/Plsql) Ability to read and decipher software Log and Trace files, Web Server Optimization, Server configuration as well as the ability to act upon the finding to determine a problem resolution.  

 

Note: Applicant must be US Citizen

 

 

Career Level - IC4