Oracle's Life Sciences Industries Unit (LSGIU) is seeking Senior Technical Support Professionals to join our Life Sciences Safety Support team. This role involves supporting Oracle Argus Safety, Empirica Signal, and the next-generation Safety One products.

LSGIU is a dedicated business unit within Oracle, focused exclusively on the software and service needs of the Life Sciences industry. By offering software solutions that enhance the value of healthcare and life sciences organizations, LSGIU plays a pivotal role in advancing patient outcomes in the Pharmacovigilance industry.

The ideal candidate will provide direct technical support to end-users through phone and web portals, addressing a variety of issues related to Oracle Life Sciences Safety products. As a primary customer contact, this individual will be expected to uphold Oracle’s world-class customer support standards, delivering guidance within our standard operating procedures, as well as adhering to regulatory and industry standards. LSGIU Safety Support is committed to adapting to customer needs around the clock, ensuring continuous customer success and patient safety.

Requirements:

3-6 years of technical support or technical consulting experience. Excellent verbal and written communication skills. Strong problem-solving abilities and a driven personality. Strong work ethic and excellent time management skills. Customer-focused with a proactive and responsive approach, capable of understanding and defining customer needs. In-depth knowledge of Drug Safety and Pharmacovigilance processes and regulations. Hands-on experience with safety databases like Oracle Argus Safety and/or Empirica Signal products. Familiarity with Windows, Unix, and Linux operating systems. Expertise in UNIX scripting, XML, Java Scripting, Oracle SQL, Oracle databases, and PL/SQL programming languages. Ability to thrive in a challenging and scaling business environment.

Career Level - IC2