Senior Technical Support Professional with French
We have an opportunity for a Senior Technical Support Professional with French to join us at Honeywell in BUCHAREST, RO. Providing Level 1 technical support for Security systems (Access Control, Video surveillance and Intrusion detection), providing answers and solutions related to the product portfolio. Performance Indicator is that over 70% of all questions are resolved in the first 3 quarters from going live and achieving 80% in the following 2 quarters, maintaining and improving the results constantly. In this role, you will provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. This is a hybrid role, 3 days at the office + 2 days work from home model.
Honeywell
Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.
Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.
Key Responsibilities:
Handle internal and external customer related issues and concerns through approved communication channels;
Active involvement in developing the internal/external article database, by constantly creating/updating new and existing articles, with the purpose of facilitating technical information and procedures to customers and being utilized by all team members for solving customer queries;
Ensuring technical knowledge and expertise on relevant products in a portfolio, including legislative and regulatory approvals, is maintained at a high level;
Develop FAQ’s, Technical Tips, and ‘How-To ’videos on Hardware and Software applications to achieve KCS maturity;
Key skills and\nqualifications:
Degree level technical background achieved through appropriate educational study;5 years experience in a technical support environment;
Fluent in English and French;
Understand customer’s needs;
Problem solving orientation.
Our offer:
Market-leading Sales performance incentive rewarding your individual achievements;
Enjoy 25 vacation days per year, plus extra days off for life's special events
we provide meal vouchers;
Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
Medical Insurance Plan paid by the company;
Christmas and Easter bonuses;
Recognition & referral bonus programs;
Comprehensive induction, ongoing training and development to set you up for success;
In-house and external learning platforms (Udemy) to continue to expand your skills;
Work experience opportunities to help you grow your career with us;
Global employee networks to help you connect and grow;
Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
3 + 2 hybrid work arrangement to support your work-life balance;
Flexible working hours;
Fresh fruit days in the office.
Equal opportunity statement
We are an equal opportunity employer and\nvalue diversity at our company. We do not discriminate based on race, religion,\ncolor, national origin, gender, sexual orientation, age, marital status,\nveteran status, or disability status. We will ensure that individuals with\ndisabilities are provided reasonable accommodation to participate in the job\napplication or interview process, to perform crucial job functions, and to\nreceive other benefits and privileges of employment. Please contact us to\nrequest accommodation.
Join us now and be part of a global team of\nthinkers, innovators, dreamers, and doers who make the things that make the\nfuture!
#TheFutureIsWhatWeMakeIt
#LI-Hybrid
Additional InformationJOB ID: req435593Category: Customer ExperienceLocation: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,RomaniaNonexemptCustomer Experience (GLOBAL)