OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation
Your Impact
Join our IT Operations Management Support Team as a Senior Technical Support Specialist, where your expertise will directly shape how global organizations manage their IT infrastructures with our SMAX product. In this influential role, you’ll take ownership of complex technical challenges, drive solutions for advanced technologies, and ensure operational excellence. If you're passionate about problem-solving, mentoring others, and making a meaningful impact on IT operations, this role provides you with the responsibility and growth opportunities to shape both the team and your career. #LI-Hybrid
What the Role Offers
Resolve complex technical support inquiries across chat, phone, and email, delivering timely and effective solutions to critical IT challenges.Troubleshoot and analyze technical issues, identifying root causes and implementing solutions to enhance system performance and reliability.Collaborate with Product Engineering to test software patches, identify defects, and improve product functionality.Create and update knowledge base content to empower customers and promote efficient problem-solving.Mentor and guide team members, fostering their skill development and contributing to team growth.Build strong customer relationships by addressing technical challenges and ensuring satisfaction through proactive communication.Partner with cross-functional teams to drive product improvements and influence the future of IT operations.Document all interactions and resolutions in the CRM system to maintain transparency and support knowledge sharing.
What You Need to Succeed
Proficiency in troubleshooting Windows and Linux operating systems with hands-on experience.Strong diagnostic skills using tools such as traces, dumps, and logs to identify and resolve issues.Solid understanding of database systems like PostgreSQL, Oracle, or MS SQL.Familiarity with network and security protocols, including TCP/IP, HTTP, and TLS/SSL.Experience working with cloud platforms such as AWS, Azure, or Google Cloud.Knowledge of scripting languages like Python, Shell, or Perl to automate tasks and streamline processes.Expertise in virtualization technologies, including VMware or Hyper-V, to manage dynamic environments.Bachelor’s degree in Science, Technology, Engineering, or equivalent experience, with multiple years in a technical support role or similar.One Last Thing
OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned. In this role, you will take on significant responsibility, guiding and influencing key initiatives while driving impactful results. This is your chance to step into a role where your expertise will shape the future and make a real difference within innovative environment.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.