Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role:

The Senior Technical Trainer is responsible for delivering high-quality training programs for customers and internal teams on our restaurant technology solutions. This role designs curriculum, develops certification paths, and facilitates engaging live and virtual training experiences. Working cross-departmentally with product managers, developers, and support teams, the trainer ensures content accuracy, brand alignment, and relevance to evolving customer needs. This role is organized within the Product Management team and reports to the Director of Product Education. 

What Part Will You Play?

Analyze existing product management artifacts for new product training opportunities, new feature webinars, and ongoing one to one and one to many customer training sessions. 

Collaborate with Subject Matter Experts (SMEs) to maintain accurate and up-to-date content, including leading “train the trainer” sessions. 

Design, develop, and deliver instructor-led and virtual training programs for customers and internal audiences, including restaurant managers, administrators, resellers, and support teams. 

Host weekly and monthly product training sessions and new feature webinars in alignment with software releases. 

Craft curriculum, certification programs, and learning paths tailored to different user roles and expertise levels. 

Produce asynchronous video content, microlearning modules, and other resources for Learning Management Systems (LMS).  

Gather and analyze customer feedback to refine training materials and support product enhancements. 

Ensure all training materials reflect company voice, brand standards, and messaging.

Provide mentorship and guidance to other team members as needed, supporting team excellence.  

Minimum Qualifications

Bachelor's Degree or equivalent experience in Education, Instructional Design, Adult Learning, Technical Support, or relevant field. 

5+ Years relevant experience in client-facing roles. 

Strong skills in conducting virtual instructor-led training (Zoom, Teams, GoToWebinar, etc).

Proven ability to develop curriculum and training programs for technical products. 

Excellent written, verbal, and presentation skills with a customer-centric approach. 

Experience conducting virtual instructor led training sessions via Zoom, Meet, Teams, GoToWebinar, or similar. 

Preferred Qualifications

Experience with restaurant software systems and/or operations.

Familiarity with LMS platforms, Adobe Creative Cloud, and video editing tools. 

Background in SAAS, IT, or software support

Certifications in adult learning or instructional design (e.g. ATD, CPTM). 

Skills and Capabilities

Knowledge - having wide-ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways. 

Adaptability - connect with diverse customer audiences and work proactively in a fast-paced, evolving environment.

Job Complexity - Maintain ownership of a sub-function, apply knowledge to meet goals, maintain relationships, and propose opportunities to improve processes and business functions. Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results. 

Supervision - Determine methods and procedures on new assignments and occasionally coordinate activities of other team members

     
Benefits:
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

 
This role is eligible to be primarily remote within the United States.  However, candidates must reside within a reasonable commuting distance to one of our office locations, as occasional on-site presence may be required for team meetings, training sessions, or company events. 

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.