Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Technical Writer - Network

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
Mastercard’s Data Center & Network Services team is seeking a highly skilled Senior Technical Writer with expertise in Network, Data Center, Audit, Compliance, and Standard Operating Procedures. The ideal candidate will be responsible for creating, editing, and maintaining technical documentation that supports our network and data center operations, audit controls, compliance processes, and standard operating procedures. The ideal candidate is a highly motivated self-started with strong attention to detail and analytical skills. They must also have the ability to translate technical concepts into clearly articulated documentation that can be easily understood by auditors, leadership and engineers alike.

Role
• Develop, organize, and write procedure manuals, technical specifications, audit controls and process documentation.
• Collaborate with subject matter experts to gather information and ensure specialized topics are appropriately addressed.
• Analyze information required for the development or update of policy, procedure, and form documentation.
• Review and/or copyedit content developed by other members of the team to ensure accuracy, clarity, and consistency.
• Create user manuals, how-to guides, and reference documents for both technical and non-technical audiences.
• Conduct usability tests to refine documentation and ensure it meets user needs.
• Maintain version control of documentation and manage documentation projects from initiation to completion.
• Ensure compliance with industry standards and regulatory requirements in all documentation.

All About You (Qualifications):

• Bachelor's degree in Technical Writing, Communications, Information Technology, or a related field.
• Proven experience as a Technical Writer, preferably in the network and data center industry.
• Strong understanding of audit and compliance processes and standard operating procedures.
• Excellent written and verbal communication skills.
• Ability to translate complex technical concepts into user-friendly content.
• Ability to work independently and collaboratively as part of a team.
• Strong attention to detail and ability to handle multiple projects simultaneously.
• Preferred Skills:
• Experience with network and data center operations.
• Knowledge of regulatory requirements and industry standards related to audit and compliance.
• Proficiency in technical authoring tools such as Adobe FrameMaker, MadCap Flare, or similar.
• Familiarity with content management systems (CMS) and markup languages such as HTML and XML.

Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.