REQ11829 Senior Technician (Open Date: 24/09/2024)

POSITION SUMMARY:

The Senior Technician shall be responsible for helping to achieve on-going guest/internal customer satisfaction and team goals through the maintenance/operations and upkeep of all assigned facilities within the property,

consistency of electricity supplies, water supplies, proper and continuous working condition of all facilities of the property.

PRIMARY RESPONSIBILITIES:

Provides service to both guests and our internal customers.Provides accurate and correct information to guests about hotel/casino/public areas policies, services and amenities.Responds to requests from guests and internal customer for assistance and information about the local areas (e.g., directions, places to eat, etc.).Ensures the proper maintenance of all equipment and facilities within the company by diligently following the preventive maintenance program of the property, including electrical/mechanical/plumbing standards.Ensures he fully understands and follows the instructions of designated technician in operating and controlling plant and equipment.Performs assigned monitoring and repair works on time to ensure guest/internal customer satisfaction and convenience.Responds appropriately to guest requests. Communicate guest/internal customer requests to immediate superior or to assigned position responsible immediately.Shows flexibility in terms of one’s schedule to ensure the smooth and efficient operation of the hotel/casino/public areas as directed by the engineering manager or immediate supervisor.Performs preventive maintenance of hotel/casino/public areas front and heart of the house areas.Abides to company policy on grooming standards.Be a team player; help out fellow employees when possible.Performs other reasonable duties assigned by his superior from time to time.

QUALIFICATIONS:

Experience

Preferably with more than two (2) years’ experience from a 5-star hotel or large commercial building/shopping center in a similar capacity.Working knowledge on hotel maintenance operations is an advantage.

Education

Vocational related course or Degree is preferable but not a requirement.License holder in Engineering field is an advantage.

Skills / Competencies

Average to good English communication skills.

Other Attributes

Good customer service orientation.Team Player