Company :Highmark HealthJob Description : 

JOB SUMMARY

This job provides technology administration services in support of one or more enterprise wide software tools that empower our internal and external customers to communicate effectively and make better business decisions.

ESSENTIAL RESPONSIBILITIES

Lead the implementation of software upgrades, patches and configuration changes.  Ensure they are implemented using all established change management procedures.Assist new project teams and health plan partners in the onboarding process which includes software acquisition, security setup, and establishing their use of the various software development lifecycles.  Mentor project teams and end users on the use of technology.Train and mentor junior team members on the processes and procedures established to support the associated tool-sets.Implement infrastructure and architecture changes to all product lifecycles as needed to ensure the platform is highly available, reliable and resilient to meet all service level agreements.Gather product related metrics to support departmental reporting requirements of the IT organization.Participate in the Center of Excellence activities to ensure standards, best practices, processes and procedures are being met by the users of the software platform.Lead technical proof of concept projects as needed to evaluate new features, functions and technology for the information technology services supported by the team.Monitor the infrastructure to ensure the information technology services and enterprise software applications are performing at optimal levels to meet all service level objectives.  Troubleshoot technical issues affecting the infrastructure, and determine root cause to resolve problems returning services to normal levels.Participate on the on-call rotation for the information technology services supported by the team.Other duties as required.

EDUCATION

Required

Bachelor's Degree in Information Technology ​(Exempted Degree Requirements Effective August 2019)

Substitutions

6 years of related and progressive experience in lieu of Bachelor's degree

Preferred

None

EXPERIENCE

Required

5 - 7 years IS/IT

Preferred

7 - 10 years IS/IT

LICENSES or CERTIFICATIONS

Required

None

Preferred

None

SKILLS

Communication SkillsInformation TechnologyTechnology Services

Languages (Other than English)

None

Travel Required

0% - 25%

PHYSICAL, MENTAL AND WORKING CONDITIONS

Position Type

Office Based

Teaches / trains others regularly

Rarely

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required 

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf)

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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

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