About this role:

Wells Fargo is seeking a...

In this role, you will:

Lead or participate in initiatives and projects within technology operationsContribute to planning related to technology operations projects or deliverablesAnalyze moderately complex technology operations issues which require in depth reviewReview and approve release change documentsExecute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write scriptPlan and design, document and enforce escalation policies and proceduresProvide activity, progress and status reports to management and keeps management posted of any critical issuesProvide accurate problem identification, ticket documentation, customer and vendor dialogueTroubleshoot and triage job failures and work closely with AD Production support and vendors to drive towards root cause identification and resolutionAct as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departmentsImprove deployment processes and tools, architecture, design and day-to-day technical support, scheduling and governance modelsDirect the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvementContribute to the resolution of complex issuesPartner with others to meet technology operations deliverables while leveraging solid understanding of policies and proceduresCollaborate with management and teams to handle questions or problemsAct as a mentor for individualsProvide support for end user and project related requestsAbility to partner with peer operations and engineering teams to drive solutions and issue resolution

Required Qualifications:

4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education2+ years of Active Directory Administration experience1+ years of CyberArk Enterprise Password Vault (EPV) Administration

Desired Qualifications:

Experience working in JIRA and/or a ticketing system for work distribution and incident management

Job Expectations:

Availability to participate in a 24/7/365 on-call rotation

Ability to travel up to 10% of the time

This position is not eligible for Visa sponsorship

This position offers a hybrid work schedule

Posting Locations:

1525 W T Harris Blvd. - Charlotte, North Carolina 28262

2600 S Price Rd.- Chandler, AZ 85286

Posting End Date: 

4 Oct 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.