Job Description:

SENIOR ANALYST, CUSTOMER PROTECTON COE

The Role

Fidelity Investments has a Senior Analyst opening that represents an outstanding opportunity to accelerate an individual’s career in data and technology by driving the implementation of a privacy strategy at one of the top tier financial service companies in America. This is a unique opportunity to join high performing, business-facing team that contributes to protecting the sensitive information of millions of customers and representing our privacy and security posture to thousands of corporate clients:

Provide oversight by actively managing multiple workstreams where Workplace data is utilized.Analyze instances of data loss and identify and manage enhancements across people, processes, and technologies to prevent reoccurrences.Advance the privacy strategy for Workplace Investing by positioning privacy as a market differentiator.Partner with Legal, Risk, Compliance, Architecture and Relationship Management to meet emerging data privacy requirements and customer demands.Assist in the implementation of privacy by design principles, data minimization strategies, and provide insights to enhance privacy features in system and application development.Support the program management and expansion of customer protection programs, including International Privacy and ISO27701 Privacy Information Management System certification.Implement and enhance privacy policy and controls to support ongoing initiatives including mitigation of privacy incidents, ISO27701 certification and alignment to customer expectations.Analyze and respond to Data Subject Access Requests.Measure and monitor effectiveness of privacy programs.Support other ad-hoc technology, privacy or data governance initiatives.

The Expertise and Skills You Bring

Bachelor's degree, preferably in Information Systems, Cybersecurity, or a technology-related field; or equivalent experienceExpertise in data privacy.  Knowledge of CPRA, GDPR, state privacy laws, and Privacy by Design. Professional privacy certifications or Information security certifications preferred (CIPP, CIPT, CISSP, CCSP, etc.)

The Team

You will be a member of the Data Enablement CoE within the Workplace Customer Protection Center of Excellence (CoE), reporting to Nate Kujawski.  The mission of the Customer Protection CoE is to protect the Workplace community of thousands of plan sponsors and millions of participants on our retirement and benefits platforms. 

As a member of the Customer Protection Center of Excellence, you would be joining a culture that is defined by how our team members work. We:

Are trusted, collaborative partners who are engaged and transparentAre security subject matter experts and continuous learners that are passionate about protecting our customersTake personal accountability for quality & timely delivery of our servicesDemonstrate inclusion and empathy where everyone feels safe to be their authentic selvesFoster associates’ well-being by supporting work-life balance and guilt-free time off

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want!  We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.  Fidelity Investments is an equal opportunity employer.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at accommodations@fmr.com or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.