Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.

About Us

Our teams are putting the world’s retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), this drives our highly automated, multi-million pound Customer Fulfilment Centres (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery.

About the role

Ocado is about innovation, doing things differently and not conforming to the status quo. You need to be the same. You’ll need the resilience to deal with an ever-changing environment and the flexibility to deal with changing priorities effectively. 

We are currently looking for a Senior Payroll Manager within the People Operations team who will have the accountability for the delivery of the UK Technology Solutions payroll, and overall responsibility to ensure all international payrolls are compliant to the local legislation and Ocado’s policies and procedures.

Accountabilities

Manage the team to deliver payroll processes effectively and efficiently for the UK Technology Solutions business adhering to set and agreed SLAs, KPI and policies providing a high quality user experience for colleagues and business stakeholders Lead the team to process payroll and relevant payments delivering accurate payments on time and effectively manage enquiries from colleagues and business teams Support period end activities (closing the sub ledger) and ensure correctness of payments Report and present KPIs to senior management Support the development of the service provision strategy across all locations and develop strong relationships with UK and international service providers Effectively manage supplier performance to achieve agreed service levels and customer satisfaction Continuously improve processes leveraging automation to achieve better efficiency and customer experience and working closely with Group IT to drive and adapt system changes Drive and support the payroll transformation programme across strategy, provider selection, customer service focus and international expansion Support wider business transformation programmes with relevant expertise (e.g. Finance and People Transformations), making recommendations for improvements where relevant, championing innovation and continuous improvement Act as a subject matter expert for payroll defining requirements and driving improvement of processes and systems to meet business requirements, performance metrics and compliance.  Driving initiatives to enhance compliance controls and address areas of non-compliance and internal finance procedures Build and develop a high performing highly engaged team creating a culture of service excellence Create a culture of customer service and delivery excellence

About you

CIPP Foundation Degree (or equivalent) Experience of large payroll operations (c 1500 + employees), ideally across multiple international markets Strong demonstrable experience of people management (team of 4 FTE, incl 6 dotted line reports) Significant experience of payroll and HRIS applications, ideally including implementation and transformation Experience of customer service focused delivery in an international / global environment Significant experience of UK payroll, benefits and related HMRC legislation

What we offer you

Our employee benefits are designed for you, we care about people and we’ve ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately.

30 days ‘working from anywhere in the world’ policy Wellbeing support through dedicated apps and an Employee Assistance Programme 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase) Pension scheme (various options available including employer contribution matching up to 7%) Generous Private Medical Insurance (within the first month of joining!) Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary) 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete) Train Ticket loan (interest-free) Cycle to Work Scheme Free shuttle bus to and from Hatfield Train Station to the Hatfield offices Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices Opportunity to participate in Sharesave and Buy as You Earn share schemes 15% discount on Ocado.com and free delivery for all employees (within the first month of joining!)

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