Job Title:

Senior Telecom Engineer

Location:

Block 23

What you'll do:

The Sr. Telecom Engineer – Telephony Engineering is heavily involved in engineering, configuring and maintaining critical telecom systems that impact business operations. In addition, the engineer proactively seeks to communicate solutions to telecom-related issues and preferred emerging technologies that can be used to improve the overall health of the company’s telecom network. The Sr. Telecom Engineer, with a minimum experience of five years developing and evaluating telecom-related software programs including Cisco Call Manager, UCCX, Genesys Cloud and Teams Phone. Prepares the analysis of the short-term or long-term capacity needs for the telecom infrastructure – premise and cloud. Conducts economic and population growth studies to determine impact on telecom infrastructure capacity and development plan projections. Makes decisions on issues regarding technical approach for project components. Exercises considerable latitude in determining objectives and approaches to assignments.Platform engineering, development and administration of telephony systems and collaboration toolsWorks with technical teams to ensure that hardware and software infrastructure is maintained with latest firmware and software requirementsEscalation support to the Call Center/Customer Care departmentsTroubleshoots and resolves all expedited issues impacting the customers’ challenges and needs in a timely mannerProactively communicate the status, plan of action(s), and resolution(s) of issuesMonitors and reports the performance of telecom components against KPIs and takes preemptive measures to minimize interruptionsIdentifies opportunities and recommends solutions for improving the overall telecom health by assessing overall effectiveness and efficiencyEvaluates new technologies and platforms to determine whether their applicability aligns with businesses needsDocuments processes and creates KB articles for internal usersTrains end-users and admins on how to use the phone systemExperienced in leading complex telecom-related projectsStrong troubleshooting skills and proven track record of getting your hands dirty to fix telecom-related problems

What you'll need:

Proven track record supporting Cisco CUCM, UCCX, CUBEs, Unity, Finesse, Calabrio in an enterprise-wide setting with a minimum of 5 years experienceGenesys Cloud (PureCloud) experienceMS Teams/Teams Phone experienceWorking knowledge of Wireshark, Audiocodes Syslog, SSH, Putty, SIPExperience in upgrading IOS versions and firmwareAbility to lead, support and mentor other engineers, helpdesk and end-usersApplied working knowledge of ITIL change management and service designAbility to communicate effectively with management, staff and vendorsAbility to analyze specifications and design documentsAbility to work well in a team setting as well as independently with minimal directionCreate and maintain comprehensive documentation for all implemented telecom networksPerform preventative maintenance on telecom devicesMay require participation in a 24x7 on-call rotation, after-hours and weekend workWorking knowledge of APIs and CRM integrationsUnderstands CCaaS, SaaS, UCaaS technologies and be able to trace where calls get routedCisco certified, Zoom experience and telephony-related certifications are nice to haveSome travel is requiredOther duties as assigned

Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.  AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488.  When contacting us, please provide your contact information and state the nature of your accessibility issue.  We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

© Western Alliance Bancorporation