Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description

NW Design & Optimisation (NWD) comprises the planning and / or managing the planning of communications networks for customers. Covers consultation of customers on communication network performance. Contains optimisation and / or managing of the optimisation of customer networks. Covers the execution of end-to-end design-related activities (address surveys, site surveys, design and as-built) for deployment projects.

 

Impact

Impact is short-term through individual and team contributions. Scope is primarily within own subject area in a function/unit. Actions and errors impact on program, project or function. Provides measurable input into new products, processes, standards or operational plans in support of the organisation's business strategies, with some impact on business unit/ function overall results.

Scope & Contribution

Individual Contributor: Operates autonomously in own subject area. Can analyze, develop and implement concepts and solutions as a subject matter expert. Increased awareness of and involvement outside of own subject area. Distills big picture. Makes decisions about and prioritizes own work. Managerial/Supervisory: Clear managerial responsibilities for people. Typically first level of solid line management. Interprets policies. Ensures existing plans are put into operation. Executes and/or oversees processes to meet customer needs. Responsible for analysis, design & development of policies, plans, programs. 

Innovation

Carries out specialised activities/projects according to general direction. Influences others to support decisions. Works mostly independently. Analyze situations or data that requires review of relevant factors. Solutions can often be checked and proved. Demonstrates success in multiple roles and is adaptable to manage complex changing business environments.

Communication

Communicates with parties within and outside of own job function and teams, and typically has responsibilities for communicating with parties external to the organisation, which may include customers or vendors.Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches.Has cross-cultural knowledge and global mindset Requires ability to communicate with executive leadership regarding matters of significant importance to the organisation. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.

Knowledge & Experience

Management Experience / Achieved well-advanced skills of a specific professional discipline combining deep knowledge of theory and organisational practice or expertise. Recognised expert in their field (depth & breadth). Typically requires 5-8 years extensive relevant experience and/or a graduate / postgraduate equivalent degree.

 

Deploy, configure, and support a large-scale production DWDM & OTN optical network that spans ULH terrestrial, regional metros, interconnecting data centres and Point of Presence (POP) sites across India.
Create and maintain Engineering Design Packages for metro, regional and long-haul DWDM rings/systems.
Provide technical expertise to field installation team
Powering and testing the shelves, validating the design
Perform Optical Network turn up and testing
Perform network maintenance, repair and upgrade tasks as needed.
Ability to independently troubleshoot network build issues
Perform maintenance work on the systems, and knowing how to troubleshoot systems in order to isolate and replace component failures.
Take responsibility for definition and execution of demos, proof of concept, type approvals tests, field trials, and in general any New Product Introduction (NPI) activity with our customer for any new product or solution
Be accountable from definition to validation / acceptance by the customer - working with mature elements of our portfolio
Create, reviews and approves Methods of Procedures prior to implementation
Train Customer Delivery members on new products/features

Demonstrate hands-on experience deploying optical networks.
In-depth technical expertise in optical transport networks including Packet transport (PTN), Control Plane- GMPLS (ASON, Layer 0, Layer1), DWDM, SDH, MPLS-TP, Ethernet, Layer 2.
Familiarity with DWDM, RAMAN, EDFA, WSS, Control Plane, Flexgrid, and CDC architecture 
Proficient in integration, testing, provisioning, commissioning & maintenance of fiber optics transmission products & applications.
Demonstrates significant and specialized knowledge of fiber optic principles and DWDM transmission.
Extensive skills on Different Tools For Troubleshooting such as Power Meters, Optical Time Domain Reflectometer (OTDR) & CD / PMD analyzer, BERT to test fiber and verify specifications and throughput.
Create system support documentation including instructional procedures, provisioning guidelines, test plans, problem documentation and functional process flows
Monitor network characteristics, maintain logs, and follow procedures to effectively respond to out-of-tolerance conditions or outages
Contribute to the design, provisioning, and operations of the edge and backbone transport with emphasis on networking best practices
Project managing hardware deployments, migrations, upgrades and all major activation work
Designing, commissioning and maintaining of DWDM networks (Nokia portfolio):
1830PSS-4/16/32
1830PSS-36/64/8x/24x
1830PSS-8/16II
GMPLS L0 and L1, MRN