Job Title

Summary of the role

Navitaire, an Amadeus company, is a proven innovator in the travel industry, shaping the way the world thinks about travel. With more than 50 customers worldwide, including many of the world’s most successful hybrid and low-cost airlines, Navitaire offers a unique opportunity to make a significant impact on the world of travel.

The trainer’s primary responsibility is to train new and existing customers on the proper use of Navitaire’s Distribution products. The trainer may also provide training to Navitaire employees. To successfully deliver training, the trainer is required to learn and understand the Navitaire products as well as keep up to date on new software releases. The trainer is also required to utilize their product knowledge to assist other departments: account management, customer support, sales support, product testing, and product development. This is a hybrid position and would require you to work in our Salt Lake City office 2-3 days a week.

Key Areas of Responsibility:

Product

• Learn and remain up to date on airline distribution (GDS, Interline, Codeshare, E-Ticketing) product functionality.

• Conduct customer training in either classroom or online settings.

• Establish a dynamic and professional training atmosphere with flexibility to adjust and accommodate different nationalities, personalities, and needs of each customer.

• Ensure customer training account readiness for customer training.

• Travel to customer sites to provide hands-on customer support and training during new product implementations and upgrades of existing products and recurrent training requests.

• Continually develop subject matter knowledge and expertise towards the defined Expert level.

• Create, deliver, and maintain training modules.

• Work with relevant managers (project, product, client services) to assess and document the training needs of the customers.

• Document and communicate (written and verbal) training status within a project, and proactively raise project issues to the project manager that may put the project in jeopardy.

• Develop and maintain positive relationships with customers, anticipating their needs and concerns and providing solutions to resolve business problems.

Team and Production Support

• Work with other training team members to promote best practices and training solutions, including mentoring others as applicable.

• Assist in the analysis, troubleshooting, and resolution of system test and production issues.

• Work with internal resources to resolve assigned trouble tickets.

• Handle client questions and requests and provide assistance to the support team as needed.

• Adhere to Navitaire policies and standards.

• Perform other related duties as required and assigned.

Qualifications

• 3 years of experience with Global Distribution Systems and/or airline reservations and pricing systems.
• Bachelor’s degree or equivalent experience.
• Experience creating and maintaining training materials.
• Strong verbal and written communication skills.
• Ability to effectively solve and document problems.
• Competency using Microsoft Excel, PowerPoint, and Word.
• Ability to work in a fast-paced, changing environment.
• Function in a flexible work schedule, including occasional weekends and holidays.
• Must be willing and able to travel and provide onsite support to customers. This may include international travel.
• Must possess or be able to obtain a passport.

Preferred Qualifications:

• Minimum of one year of professional classroom instruction and presentation skills.
• Working knowledge of E-Ticket, IATCI, GDS/Interline/Codeshare, or teletype and EDIFACT message construction and standards.
• Understanding of codeshare and interline agreements and procedures.
• Previous airline experience.
• Functional experience and use of Navitaire’s New Skies hosted reservations system.
• Knowledge of airline and/or travel industry business processes.
• Knowledge of travel industry groups, practices and/or standards, such as IATA, ATA, ATPCo, OTA.
• Previous experience working directly with customers.

Working at Amadeus, you will find

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

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Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

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