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Great People make Schneider Electric a great company.  

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

The Role\: Senior Training Specialist

•  Supports the Global Hub Learning University (GHLU) Lead by managing training reports, delivering release information/communications, and creating/updating training materials/modules for GHLU.

•  Assesses the organization's training needs via employee/Operations and Support teams’ input, FGDs, performance gap analysis, survey administration, and analysis, which helps in tailoring training programs for people development.

•  Oversees and/or directs learning sessions, workshops, individual training sessions and lectures.

•  Provides one on one or group coaching to assist in the learning of new skills and development of the employees.

•  Supports peers and assists with project management.

•  Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.

•  Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.

•  Maintains knowledge of the latest trends in training and development.

·  Actively participate as a member of the Hub Senior Leadership team as we progress in our journey to be a world class, global customer support hub.

·  Contribute to a Strategy for a Global Hub Model providing Technical Support from multiple hub locations. 

·  Develops the Technical Services Support and Multi-Lingual Teams in the Philippines as The Global Hub driving best in class performance, efficiency, productivity, quality, data driven insights, customer centricity and lean processes

·  Ability to lead a complex organization supporting countries from around the globe serving a range of customers from consumers to our biggest and most important business customers

·  Partner with stakeholders & support functions to measure performance while continuously identifying and executing improvement opportunities.

·  Translate business objectives into strategy and tactics to be undertaken by the team to achieve results

·  Define & execute a full relationship management program with stakeholders including service agreements, success measurement and performance reviews.

·  Facilitate process improvement and engage stakeholders in improving existing policies and procedures through analysis, experience, and employee inputs

·  Benchmark against other market practices and bring proposals for raising/ improving the process management practices

·  Model & Cascade Schneider Electric Values and a High-Performance Culture throughout your team including providing leadership, coaching, support, career development and recognition to managers and their teams

·  Ensure our principles of responsibility are embraced and enforced

·  Create Process Documentation and Continuous Improvement Projects as needed

·  Deep knowledge of Schneider Electric Services offers throughout the Asset Management Life Cycle is recommended

·  Accountable for the development of the organization’s strategic plan and country roadmap, including budget development and management

·  Create Process Documentation and Continuous Improvement Projects as needed