Senior User Experience Researcher, Customer Technology Services
Lead I - UX Design
Who We Are:
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.
UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.
With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.
Visit us at UST.com.
You Are:
UST is searching for a Senior User Experience Researcher who will uncover user experience goals, needs, and priorities, and deliver actionable research that impacts solutions, coordinate multiple projects to completion, and drive adoption of user experience practices in the organization.
The opportunity:
· Run research studies from start to finish, including developing a realistic research plan and materials, coordinating study launches, and analyzing & synthesizing data into actionable insights. (Studies might range from qualitative moderated in-depth inquiries or semi-structured interviews, to usability testing and analysis, to quantitative baseline and benchmarking studies, or large scale survey design depending on business goals)
· Assess a project’s scope, determine appropriate research, and study questions, and identify appropriate methods, clearly communicating reasoning to the approach.
· Advocate for employees by articulating research findings and product ideas through clear and insightful presentations and work directly with design and technical teams to realize the recommendations.
· Proactively engage with multiple project stakeholders, including product managers, engineers, and designers to define research methodology.
· Work with cross-functional partners to drive consensus across teams and advocate solutions that balance the needs of our users with our business goals, advocating for employees across Customer.
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
What you need:
· You’re an experienced researcher who has a passion for employee experiences, ensuring we support connection, reduce friction and understand & advocate for employees needs and ways of working.
· Significant hands-on research experience, with at least 7 years of experience applying research in an industry setting.
· Mastery in a broad range of mixed methods (qualitative and quantitative) research, their tradeoffs and best application of methods within time constraints, and ability to explain rationale for each method.
· Ability to analyze insights and articulate recommendations that impact digital solutions.
· An understanding of the technology development cycles and can time research to have maximum impact.
· Skews towards a structured way of conducting research, with an interest in contributing to scaling research operations across the org.
· Strong organizational, planning, and time management skills.
· Excellent collaboration & communication skills with the ability to clearly articulate a problem space, sometimes in various ways to meet the needs of different recipients.
· Experience using remote research tools (like UserZoom, UserTesting, Miro etc.)
· Flexible schedule to facilitate meetings across international time zones (crucially: spanning California to Europe time zones).
· An advanced degree in psychology, human-computer interaction (HCI) anthropology, data science, cognitive science or a related field.
· Familiarity with or interest in Information Technology (IT) services, enterprise technologies, SaaS or digital workplace platforms.
Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.
Role Location: Remote-Canada
Compensation Range: $89,000-$109,000
Benefits
Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), paid holidays, and are eligible for paid bereavement leave and jury duty. They and their dependents residing in Canada are eligible for Supplemental Healthcare coverage, as well as Company-paid Employee Only basic life insurance and accidental death and dismemberment coverage.
Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year). They and their dependents residing in Canada are eligible for Supplemental Healthcare coverage, as well as Company-paid Employee Only basic life insurance and accidental death and dismemberment coverage.
Part-time regular and temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).
All Canadian employees who work in a province, territory or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.
What we believe:
We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.
Humility:
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
Humanity:
Through business, we will better the lives of those less fortunate than ourselves.
Integrity:
We honor our commitments and act with responsibility in all our relationships.
An Equal Opportunity Workplace, Free of Discrimination and Harassment
At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.
Un lieu de travail à égalité des chances, sans Discrimination et harcèlement
Chez UST, nous nous efforçons de fournir un environnement de travail exempt de discrimination et harcèlement. Nous sommes un employeur garantissant l'égalité des chances et des décisions en matière d'emploi sont basés sur le mérite et les besoins de l'entreprise. Notre politique en matière de droits de l'homme illustre notre position à ce sujet. Nous nous engageons à respecter un emploi équitable des pratiques qui offrent des chances égales à tous les employés. Nous ne faisons pas discriminer ou permettre le harcèlement sur la base de la race, de la couleur, de la religion, du handicap, genre, origine nationale, orientation sexuelle, identité de genre, expression de genre, âge, informations génétiques, statut militaire ou tout autre statut légalement protégé. Chez UST, nous valorisons la diversité et pensons qu'un lieu de travail diversifié crée un avantage compétitif.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
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