Description

Optimizely is focused on unlocking digital potential and we are the recognized category leader in Digital Experience Platform (DXP) and created the category for A/B Testing and experimentation software. We have incredible customers – isn’t that one of the most important aspects of looking for your next job? Optimizely has over 9,000 brands from global organizations such as Visa, Sky, Yamaha, Wall Street Journal to tech innovators like Atlassian, DocuSign, FitBit and Zillow.

Not only are we financially sound and growing but we have unicorn status: Exceeded $300M in revenue in 2020, is profitable already, and has all strategic options ahead of itself. Optimizely continues to invest and addresses a market opportunity north of $30 billion, providing significant personal career growth opportunities.

We are an inclusive culture with a global team of 1200+ people across the US, Europe, Australia, and Vietnam. We blend European and American business culture with emphasis on teamwork, inclusion, and moving fast. People make the difference!

If you are looking to work on the next generation of digital technologies in a fast-paced, hyper-growth environment, apply! We’re just getting started...


We are looking for a User Experience Researcher who is passionate about helping us make a best in class experience for our users.

You will help us identify opportunities for experience improvements, and understand our user’s needs and behaviors. You will work with teams across the entire organization, and as part of our internal design team, working with our designers, product managers, and engineers to help shape our future solutions based on insights. Your role will include:

Translating business goals into research questions and developing research plansDetermining the type of study most appropriate to gain the necessary insightsRecruiting and scheduling study participantsHelp create and manage the research roadmap and calendarIdentifying user pain points and suggesting measurable actions to address them whilst also helping us achieve business objectivesPlanning, preparing and carrying out usability and concept testingHelp track and monitor progress on development and quality of the user experience. Present findings both written and verballyStaying up to date on industry trends and applicable external studies, and sharing these findingsBe an evangelist of a user-centered way of working throughout the organization

Qualifications:

6+ years working as a UX/User ResearcherPost-secondary education in human computer interaction, cognitive or experimental psychology, sociology or similarExperience with all aspects of research, including study design, recruiting, moderation, analysis, and reportingA deep understanding of research methods, including when and how to apply themExperience testing on a variety of devices, including mobile, tablet and desktopExcellent behavioral data-collection and analysis skillsStrong understanding of quantitative data analysis and statisticsExperience in creating customer journey mapsStrong communication skills, including the ability to present complex concepts clearly across diverse audiencesAbility to handle multiple projects in a fast-paced environment
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.