Join us in building the largest subscription service on the planet! Digital Acceleration is Amazon’s e-commerce engine driving digital products, including Kindle, Music, Video, and Prime. We’re seeking a Senior UX Designer to elevate the user experience across the entire e-commerce lifecycle—from discovery to royalties—delighting both our internal clients and Amazon customers. If you're passionate about leading UX and shaping how millions engage with digital products, this is your opportunity to make a global impact.

We are looking for a seasoned UX designer with both creative and technical expertise to deliver customer-obsessed UX that measurably enhances our client experience. In this role, you will have the opportunity to lead and shape how we simplify and streamline client interactions. You will define and propose new design patterns, interaction models, and features that delight across various customer personas.

In this role, you will work backwards from a client experience north star, collaborating closely with product and development teams to innovate, implement, and iteratively explore concepts. Your ability to think conceptually, break down work into immediate and long-term phases, and influence across broad stakeholder groups will be key to your success. You will synthesize both qualitative and quantitative inputs to propose and help deliver innovative features.

This role requires strong written and verbal presentation skills, an ability to dive deep into technical details, a data-driven mindset, sound business judgment, a deep curiosity about how things work, and a passion for improving customer experiences.

Key job responsibilities
- Own the UX of a lifecycle of contract to pay systems with impact across Amazon
- Translate complex customer interactions into simple, engaging user-centered solutions
- Quickly and thoroughly create user flows, wireframes, low-fidelity and high-fidelity design mockups, and interactive prototypes
- Lead the vision for a customer-centric UX, working closely with product and development teams to implement innovative concepts that simplify and expedite the Amazon client experience
- Synthesize qualitative and quantitative inputs to support decision-making and delivery of new features
- Communicate complex, interactive design concepts clearly and persuasively across different audiences and varying levels of the organization
- Collaborate with cross-functional teams to influence and align with business objectives
- Manage multiple projects, prioritizing based on business impact and customer outcomes

About the team
Amazon Digital Acceleration powers ordering, subscriptions, and device management for Prime, Amazon Video, Music, Audible, Alexa, and Kindle, amongst other digital businesses. We process billions of digital purchases every year and enable our digital businesses to grow their businesses worldwide. We are on a mission to be earth's best provider of one-time and recurring digital commerce, delivering a seamless and enjoyable post-purchase customer experience.