Help bring our amazing products to life for our agency Marketplace and Services offerings  

Collaborate with and learn from our growing design community 

Permanent role based in Melbourne  

We're REA 
  
With bold and ambitious goals, REA Group  is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home. 
 
Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.  

Where the team fits in 

The Customer UX Research team is an integral part of the Customer Platforms & Services Design team, collaborating closely with our Consumer UX Research colleagues. The UX Research team functions as a centralised capability within the organisation, working alongside our Product and Engineering teams.  

In this role, you'll be key in understanding our users and uncovering insights that shape the creation of outstanding products. Your work will help make products that truly connect with our customers and drive business growth. You'll focus on enhancing our Agency Marketplace and Services offerings. With your expertise in research methods and user-focused design, you'll ensure that our products, features, and experiences align with our long-term goals. This role is about pushing boundaries, supporting our product and design teams, and helping create amazing products and experiences that users love. 

What the role is all about 

Lead research initiatives (plan, formulate and undertake) to discover problems, define solutions and validate concepts and prototypes with our customers 

Demonstrate a deep understanding of different research methods, their strengths, and limitations, and know when and how to apply them at each stage of the product lifecycle 

Utilise quantitative data analysis and statistical techniques as part of a mixed methods approach 

Collaborate with cross-functional stakeholders to align research efforts with broader business objectives 

Design and facilitate workshops, user research sessions, stakeholder interviews, and research critique sessions 

Translate research insights into strategic recommendations to inform product strategy and decision-making 

Communicate research insights effectively to diverse audiences including senior stakeholders across the organisation 

Mentor designers and PWDR (people who do research), providing guidance on research best practices and inspiring and motivating others 

Help steer our UX Research practice by maintaining and iterating research templates and frameworks, research libraries, and recruitment processes 

Who we’re looking for 

Someone with runs on the board - experience practising design research, predominately qualitative approaches for problem validation, foundational research, and strategic research projects 

An impressive background leading design research methodology, including facilitating workshops with stakeholders and/or customers and using various ideation techniques 

Well-developed analytical, conceptual, and problem-solving skills 

Excellent stakeholder management skills and ability to build relationships across different levels in the organisation, as well as with our B2B customers. 

Strong communication skills to drive impact and effective influencing 

A growth mindset, a positive attitude and ability to take on and give clear and constructive feedback 

Someone who thrives in a fast-paced, high-energy environment, with an intrapreneurial ownership mentality 

The REA experience 

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow.  

Some of our Perks & Benefits include:  

A hybrid and flexible approach to working 

Flexible leave options including, birthday leave and purchase additional leave 

Flexible parental leave offering for primary and secondary carers 

Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity 

Hackdays so you can bring your big ideas to life   

Our commitment to Diversity, Equity, and Inclusion   

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch. 

Join our Talent Neighbourhood 

Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood!  

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