Job Title

Senior UX Researcher (UXR)

Summary of the role

Are you passionate about understanding user needs and behaviours? Do you thrive on uncovering insights that drive exceptional digital experiences?

We are looking for a talented Senior UX Researcher (UXR) to join our dynamic Digital Guest UX Team, in Barcelona! 

As a pioneer in this role, you will play a crucial part in shaping the user experience for our hotel guests, working on the B2C side of our business. You will set up, conduct, and report on all aspects of qualitative and quantitative user research, helping to design and develop cutting-edge digital products. This is a unique opportunity to elevate the importance of research, establish methodologies, and mentor designers, all while being part of a global team spread across different locations.

Your main responsibilities

Advocate for Users:  Advocate for the user throughout the design and development process, ensuring that user insights are integrated into all stages of product development. 

Mentor and Educate:  Mentor and educate team members on user research methodologies and best practices. 

Collaborate with Teams:  Collaborate closely with product managers, designers, and developers to define research objectives, develop research plans, and prioritize research activities. 

Plan and Conduct Research:  Plan and conduct user research activities for discovery and validation. Sets research objectives, conducts various research activities ( including interviews, surveys, usability testing, etc. to gain insights into user behaviours, motivations, and pain points), recruit participants, generates insights, evaluates user experience, and facilitates design sessions. 

Analyse and Synthesize Data:  Analyse research data and synthesize findings into actionable insights and recommendations that inform product strategy and design decisions. 

Create and update UR artifacts:  Create detailed user personas, journey maps, and other artifacts to communicate research findings and ensure a deep understanding of user needs across the organization. 

Share Findings:  Communicate research findings and advocate for UX across multidisciplinary teams. 

Stay Informed:  Stay informed about industry trends, best practices, and emerging technologies in user research and related fields. 

UR strategy:  Influence priorities and roadmap for various projects in collaboration with UX management. 

About the ideal candidate:

Educational Background:  Bachelor's or Master's in psychology, human-computer interaction, anthropology, or a related field. 

Experience:  Proven experience as a UX researcher or similar role, with a strong portfolio showcasing your research skills and process. 

Research Expertise:  Deep understanding of qualitative and quantitative research methodologies, with experience in planning and conducting various research activities. 

Technical Proficiency:  Familiarity with research tools and platforms such as UserTesting, UsabilityHub, Dovetail and survey software. 

Analytical Skills:  Strong analytical and critical thinking skills, with the ability to translate research findings into actionable insights and recommendations. 

Communication Skills:  Excellent communication and collaboration skills, with the ability to effectively present research findings to cross-functional teams. 

Organisational Skills:  Strong organisational skills and attention to detail, with the ability to manage multiple research projects simultaneously. 

Join us in this exciting role where you can make a significant impact on the hospitality industry by enhancing the digital experiences of hotel guests worldwide.

If you are passionate, experienced, and ready to take on a challenging and engaging role, we would love to hear from you!

What we can offer you

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

🌟 A flexible hybrid working model - We want our employees to do their best work, however it works best for them (50% from home / 50% from office)

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

#LI-EMEA

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.