Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.

Job Purpose

Design user interface and the visual and user-experience elements of digital products through
research, testing, planning and iteration. Translate high-level requirements into interactive designs,
and transform them into attractive, intuitive, and functional user interfaces.

Responsibilities

Design and Conceptualization
Work effectively with cross-functional teams to conceptualize products and services, leveraging data to drive original design ideas and decisions using Brand CI.

Customer Experience Mapping
Lead implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions.

Customer Needs/Experience Research
Complete research and analyze data to develop and/or support a sound understanding of customer segments, trends, needs, and expectations.

Product and Solution Development
Define and deliver products and services that meet customer needs by selecting the best possible approaches available within established systems.

Internal Client Relationship Management
Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans.

Improvement / Innovation
Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager.

Customer Experiences Implementation
Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing.

Personal Capability Building
Act as subject matter expert in an area of expertise. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media

Education

Matric / Grade 12/ SAQA Accredited Equivalent (Essential); A relevant design related qualification (degree / diploma / certificate) (Essential) (Required)

Experience

5 or more years UX/UI design experience (Essential); Experience in the Financial Services industry (Advantageous).

Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.