Our Operations team oversees the day-to-day functions of our managed hotel portfolio, ensuring that our guests receive an exceptional hospitality experience and that we remain a leader in the hospitality industry.

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What will I be doing?

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As the Senior Vice President, Food & Beverage Operations Americas, reporting to the Executive Vice President & President Americas, you will lead the financial and operational performance across our managed portfolio of hotels. You will be responsible for leading the Food & Beverage Operations Americas team, ensuring the service, quality, and product at our F&B functions meet our brand and operational standards. Also, you will be a member of the Senior Leadership Team for the Americas region.

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Your responsibilities will also include:

\n\nProvide strategic direction, development, and execution of food and beverage operations that align with Hilton’s vision and objectives.\nLead and enhance the multi-billion food and beverage operation across the existing managed portfolio within the region; currently 250+ hotels, with a particular focus on our Luxury and Full-Service categories with diverse restaurant concepts and food & beverage offerings with a pipeline to follow.\nEnsure high standards of quality, service, and guest satisfaction across all F&B functions.\nImplement best practices and innovative strategies to improve operational efficiency and profitability and guest satisfaction.\nLead the development of new standards, programs, and resources to reinforce Brand Standards and elevate the guest experience (e.g., Lobby and Bar Standards, Banquet Standards, and Breakfast Standards).\nManaged the corporate operational budget for your team and the allocation of the Beverage fund to support continuous training and reinforcement of Beverage Standards.\nAnalyze financial performance, implement cost-control measures, and drive F&B revenue growth.\nDevelop and implement training programs as needed to ensure consistent standards and practices.\nManage regional F&B leadership teams, setting clear objectives and performance metrics.\nConsult on proformas for new management deals and ensure the F&B financials and operational considerations are incorporated for all outlets, restaurants, and concepts.\nDevelop and inspire current and future F&B and Culinary leaders.\nExecute large-scale conferences and signature corporate events (e.g., Americas Leadership & Commercial Conference, 3,500 attendees, for a 4-day event).\nEvaluate current and up-and-coming property-level F&B and Culinary talent to ensure high-performing teams.\nOversee transitions of new properties and any re-concepting, renovations, and new openings.\nDevelop and support safety and environmental standards to protect associates and guest and maintain compliance with local, state, and national guidelines.\n\n

How you will collaborate with others:

\n\nBuild and maintain strong relationships with key stakeholders, including internal teams (e.g., Operations, Brands F&B, Hilton Supply Management – our procurement division, etc.), external partners, vendors, etc.\nCollaborate with the Senior Vice Presidents and Area Vice Presidents of Operations to address any concerns as it pertains to Food & Beverage.\nEngage with General Managers to resolve any F&B concerns and drive optimal performance of their restaurants and outlets.\nPartner with the Development and New Hotel Openings team to evaluate proformas and review F&B concepts.\nEngage with owners to meet their objectives.\n

What are we looking for?

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Success will demonstrate itself through the following attributes and skills:

\n\nProven track record of success in multi-property and multi-outlet management and development.\nExtensive experience in overseeing large-scale food and beverage operations ranging from stand-alone restaurants to all-inclusive resorts.\nKnowledge and understanding of pre-opening processes, and ability to ramp up hotels across the region.\nFinancial acumen with experience in budget management, cost control, and revenue generation.\nExpert F&B knowledge.\nStrong relationship building skills and experienced working in a matrix organization.\nExperience leading a cross-functional organization, business, or department.\nDedication, passion, and in-depth knowledge of the lodging business or similar industry.\nStrategic thinker while translating financial goals into operational plans.\nDynamic, innovative, and creative in finding business solutions.\nAbility to navigate a rapidly changing business environment.\nExcellent presentation, public speaking skills; written & communication skills.\nStrong business acumen – including internal and external trends, and ability to adapt to changing condition/priorities to enable strong strategic and tactical execution.\n\n

To fulfill this role successfully, you must possess the following minimum qualifications and experience: 

\n\nFifteen (15) years in F&B leadership roles\nStrong background in leadership and design of F&B teams\nExperience with future innovation within multiple segments of operations\nP&L leadership with a large-scale budget\nF&B experience in a variety of areas including Hospitality, Banquet, and Restaurant\nExperience working in a highly matrixed environment\nTravel up to 70%.\n\n

What is it like working for Hilton?

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Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to our benefits such as the Go Hilton travel program, employee stock purchase program, and paid time off including parental leave.

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Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

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It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. 
 
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.