Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Vice President, Head of Technology and Operations MPS

Mastercard Payments Services - MPS consist of three legal entities reporting to an independent Board, with a single Executive Leadership team. MPS delivers services for two Mastercard programs under the P&E program model, the MPS RTP program and the MPS bill pay program. The services cover RTP infrastructure services in five countries and Transfer solutions bill pay services in two countries. The companies are directly regulated in Denmark and indirectly regulated in Norway.
The role is a senior management role, with a reporting line to the MPS CEO. The role will be responsible for developing the Technology strategy and delivery models to meet the margin growth and service excellence and live operational management needs of MPS.
The role will be a designated engineering co-founder within the Core Payments model for the RTP MPS programme.

About the Role
•\tEnd-to-end responsible for MPS Technology and Services
•\tSecure that the service operating model in Mastercard is fit for purpose and working effectively to ensure that our services are stable, secure and compliant
•\tDesign and setup the future operating model to secure Technology-, Engineering and relevant supporting functions are aligned to the company’s strategic objectives
•\tOversee daily technology and business operations of the company and evaluate performance by analysing and interpreting data and metrics
•\tResponsibility for the leadership, management and development of direct report teams
•\tBringing alignment on direction and priorities for teams in the value chain that are not reporting directly
•\tResponsible for the end-to-end delivery of all software development and changes within the MPS RTP programme
•\tEnsure a robust and forward-looking IT strategy is in place to focus the business on leading innovation for the industry
•\tDevelop the capability, functionality, and capacity for growth in current and future service offerings; deliver approved programmes to time, cost and quality baselines.
•\tResponsible for building capabilities within team in 1st line operational business and 1st line technology risk capability
•\tEnsure robust controls to mitigate operational risk and regularly trial business continuity procedures.
•\tDrive continuous improvements in customer service and ensure that all customers receive the same high level of care and a consistent experience
•\tDetermine and sponsor key business technology and operational initiatives as opportunities arise considering the company’s commercial position; increasing revenue and maintaining optimised costs should be at the fore of business activities.
•\tMeasure effectiveness and efficiency of operational processes both internally and externally and find ways to improve processes
•\tProvide mentoring and coaching to employees and share timely feedback
•\tRecruit skilled talent and maintain succession plans
Specifically, for RTP:
•\tSupport the Product and CAM lead in complex, high impact negotiations, execution of the customer contracts, leveraging and collaborating with global resources.
•\tEnsure the development take-up and consistent use of best practice in technology, product and engineering and service delivery management approaches.
•\tUndertaking budgeting and reporting through appropriate review cycles for all products / services and countries.
•\tResponsible for the build, deployment, and maintenance of all MPS RTP solutions, required to meet current and future demand
•\tMaintain a cost-effective balance of resources by selecting and engaging permanent, contract, and partner staff.
•\tResponsible for Systems Platform Architecture - business engagement, service design, technology architecture and vendor engagement
•\tFinance and Budgeting: Working with finance teams to develop budgets, monitor financial performance, and manage expenses.
•\tRisk Management: Supporting identification and mitigation of risks across various areas of the organization, including financial, operational, and compliance risks. Overlap to CRO-area.
•\tVendor Management: Negotiating contracts and managing relationships with vendors and service providers. Overlap to GC-area.
•\tChange Management: Leading organizational change initiatives and managing transitions effectively. Overlap to CEO-area.
•\tHuman Resources Management: Leading recruitment, employee relations, performance management, benefits administration, and training and development. Overlap to CEO-area.
•\tProduct and Engineering: Engaging with wider RTP business and Global Bill pay program to secure alignment on deliveries. Overlap to global programs.

All About You
•\tExperience in payments and managed service environments with implementation of account-to-account payments and associated applications of merit
•\tRelevant experience of working in a complex preferably multi-national stakeholder environment that includes complex customers and regulators.
•\tAbility to articulate themselves clearly and concisely to a broad range of senior and junior stakeholders, acting as a bridge as well as guide for the implementation of new capabilities.
•\tStrong influencing skills; organisationally savvy
•\tExperience working with regulators
•\tExperience of presenting and communicating at board level
•\tCommunication - requires effective communication skills – both written and oral - to deal with large diverse customer base
•\tProblem solving – excellent analysis and deductive skills
•\tEthics – strong personal and professional ethics
•\tHighly motivated and conscientious individual
•\tEmbodies and demonstrates all of the brand values required by Mastercard
•\tAbility to motivate, inspire and lead people effectively
•\tStrategic thinker – able to develop and communicate direction
•\tCommercially aware
•\tExtensive customer facing experience including extensive account management – passion for excellence.
•\tAble to form successful relationships and gain credibility at all levels in an organisation.
•\tExperience supervising, developing and coaching Customer Account Management / Relationship Management teams to serve complex countries/regions.
•\tSkilled at building high performing teams and developing top talent, ensuring compliance to goal setting and performance processes.
•\tExperience supporting senior leadership team with key strategic decisions.
•\tManages conflict well and diplomatically challenges people and situations.
•\tAbility to quickly conceptualize and express lines of thinking.
•\tAbility to ask the right questions to drill in on issues to drive conclusions and actions.
•\tAble to work under pressure to meet deadlines and react quickly to changing priorities.
•\tGood communication, presentation and interpersonal skills including the ability to work with and influence people across the matrix organization.
•\tSolid people management skills, acting with integrity and credibility.
•\tDemonstrates strong self-awareness, open to different approaches and ideas, and can adapt easily in different situations.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.