Senior Visual Commercial ( **Job Number:** SEN000147 ) **Description** + Communicate sales plans and targets to the Shop/Department team, monitor performance on an ongoing basis, and suggest corrective actions when needed + Control and monitor the section sales budget such as (driving sales, reports, proposing action plan), as well as, executing all merchandising tasks (changing mannequin, prices, posters, pictures) + Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards + Solve customer complaints in in a timely manner, suggest solutions or/ and escalate them as appropriate + Assist the department and operations Managers in handling the maintenance of inventories and placement of products in order to ensure effective stock management and availability of products + Motivate team members and provide them with the necessary support such as training and development in order to maximize sales + Organize commercial activities ensuring the optimal use of the store manpower by managing working hours, controlling team schedule, applying the Minimum etc. + Assign routine and non-routine tasks and monitor/assess schedule preparation for the Sales Associates, cashiers and coordinators (when applicable) and ensure that activities are carried out in the most efficient manner; processing, checking orders and items blocking **Qualifications** + Bachelor’s degree + 3 to 4 years of experience in retail industry out of which a minimum of 2 in a managerial role + Proficiency in MS Office and Shop/ Stock Management tools + Fluency in English + Deep product knowledge across all departments + Teamwork: level 3 + Developing and Motivating Others: level 1 + Cultural Awareness: level 2 + Commercial Understanding: level 3 + Customer Focus: level 2 + Communication Skills: level 2 + Attention to details: level 2 **Organization** : Zara **Primary Location** : Kuwait-Kuwait, Avenue Mall **Schedule** : Full-time **Unposting Date** : Ongoing **Req ID:** SEN000147