Complete Description:
Multi-Vendor, multi-platform unified communications engineer with design and implementation experience. Extensive troubleshooting and internal client management skills.
Strong technical background
Evaluates, designs, implements, maintains, and troubleshoots problems with complex unified communications architectures in multi-vendor, multi-platform converged network; administers overall Unified Communications environments; to include video. Has extensive troubleshooting (tier 3+) Works to support client to include evaluating vendor proposals, writing technical documentation and providing and delivering end-user training when needed.
Behavior Characteristics:
Excellent interpersonal and customer service skills; strong communicator; manages multiple customer priorities at given time; prioritizes and works with designated groups as needed; works independently with limited supervision; is highly motivated
Skills:
Experience supporting multi-vendor, multi-platform converged networks
Required 6 Years 3 - Expert
Experience with bulk upload tools such as (BAT) for large scale deployments
Required 6 Years 3 - Expert
Experience with configuration of route plans, route lists, device profiles, calling search spaces, and partitions in multisite environments.
Required 6 Years 3 - Expert
Experience with supporting and configuring Unified Communication Manager Express and SRST
Required 6 Years 3 - Expert
Experience with Supporting and configuring unity Connection 2x 7x 8x,
Required 6 Years 3 - Expert
Experience with Supporting and configuring Cisco TelePresence Video Communication Server and MSE 8000 Series infrastructure
Desired 2 Years 3 - Expert
Experience with Supporting and configuring Cisco Show and Share and Cisco Telepresence Content Server and Cisco TelePresence Management Suite
Desired 2 Years 3 - Expert
Experienced in LAN and WAN QOS design and configurations
Required 6 Years 3 - Expert
Experience with Supporting and configuring high level Dial plan based on Multitenant organizations
Required 6 Years 3 - Expert
Experience with Supporting and configuring Cisco Contact Center Express 4x,5x,8x
Required 6 Years 3 - Expert
Experience with Supporting and configuring Cisco Unified Communication Manager v3x,v4, v6.x, v7.x, v8.x (CUCM)
Required 6 Years 3 - Expert
Experienced in DNS Server, DHCP, domains and TCP/IP based apps
Required 6 Years 2 - Proficient
Experience with Signaling Protocol - MGCP,SIP,H.323,SCCP,Qsig
Required 6 Years 3 - Expert
Experience with Supporting and configuring Cisco Unified Presence v2x,v7.x v8.x
Required 3 Years 3 - Expert
Experience with Supporting and configuring Virtual UC 8x System on VMWare, Unified Computing System and Netapps
Desired 2 Years 2 - Proficient
Experienced in Avaya CMS and AES
Desired 2 Years 2 - Proficient
Experienced in configuration and support ACME packet SBC integration with Cisco Unified Communication and Avaya Communication Manager
Desired 2 Years 2 - Proficient
CCIE Voice or CCIE level of understanding
Required 5 Years 3 - Expert
Prior project management and customer facing experience
Required 6 Years 3 - Expert
Exp w/ Supporting advanced centralized dial plan by routing call from Unified Comm, Video Comm Mgr and Unity Connection Cluster to Session Mgr Edition
Desired 1 Years 3 - Expert
Exp with Supporting, configuring,and implementing Cisco Prime Unified Provisioning Manager, Cisco Prime Unified Operations Manager
Desired 1 Years 3 - Expert
Experience with Supporting and configuring and implementing Cisco Prime Unified Service Monitor, Cisco Unified Service Statistics Manager
Desired 1 Years 3 - Expert
Exp with Upgrade existing Cisco UC platforms to latest software releases using Cisco best practices including compatibility verification and software
Required 6 Years 3 - Expert
Experience Configuring and troubleshoot Cisco IP Communicator and Jabber
Required 6 Years 3 - Expert
Experience using a trouble ticket tracking system Remedy
Required 6 Years 3 - Expert
Experience assisting tier 1 (Help Desk) and tier 2 (Tech-Ops) groups in handling routine tasks relating to Telephony operations
Required 6 Years 3 - Expert
Experience with Configuring and troubleshoot Cisco Unity Connection features, subscribers, call handlers, call routing rules
Required 6 Years 3 - Expert
Experience with Supporting and configuring IP Paging System. Singleware InformaCast
Desired 2 Years 2 - Proficient
Experienced in ACME packet SBC
Desired 3 Years 2 - Proficient
Experience with Configuring and troubleshoot Cisco Unity Connection features, subscribers, call handlers, call routing rules
Required 6 Years
Required: Certified Cisco Voice Professional (CCVP)
Required
Required: Cisco Certified Internetwork Expert – Voice (minimum the written one).
Required
Preferred: Unified Contact Center Enterprise design
Highly desired
Preferred: Unified Contact Center Enterprise Implementation
Highly desired
Preferred: Cisco Certified Network Associate (CCNA)
Highly desired
BS/BA Engineering, computer engineering, Computer Science
Highly desired