**ManTech** seeks a motivated, career and customer-oriented **Senior VTC Technician** to join our team in **Doral, FL** . **Responsibilities include but are not limited to:** + Responds to system outages by implementing alt-routes or failover/backup capabilities to meet VTC client needs. + Leads complex troubleshooting efforts during outages, providing technical guidance to mid-level technicians and coordinating with other IT teams for swift resolution. + Installs and configures VTC applications, system software, and upgrades, ensuring compatibility and optimal performance. + Conducts detailed onsite and remote site surveys for new VTC system installations and upgrades, considering factors like acoustics, lighting, and network infrastructure. + Leads onsite VTC installations, including network device configuration, equipment setup, and check-out, while providing expert audio/visual support for Command events and mentoring subordinate staff. **Minimum Qualifications:** + HS diploma; a candidate holding a relevant Bachelor's degree may be granted 2 years’ experience credit for that extra education. + 7+ years of expeirence with 5+ years of position-specific relevant experience. + 2+ years of experience, with hands-on/practical experience in the installation, configuration, and operation of classified and unclassified VTC systems. **Desired Qualifications:** + Bachelor's degree in information technology or a related technical field. + Experience supporting DoD programs and in IT service management with ITIL-informed processes. + Knowledge of ITSM tools such as ServiceNow and Jira, and experience providing Tier 1 and 2 customer support for VTC systems. + Familiarity with audio/video standards (e.g., H.323/SIP protocols). + Experience with military/diplomatic operations within a J-6/G-6/S-6 Directorate, or with SOF/DoS facilitating VTC across commands and agencies. Experience at a DoD Combatant Command or component is desired. **Clearance Requirements:** + Must have an active Secret clearance. **Physical Requirements:** + Must be able to remain in a stationary position 50%. + Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. + The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations. ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at careers@mantech.com and provide your name and contact information.