About Wells Fargo India & Philippines

Wells Fargo India & Philippines is a critical component of Wells Fargo’s strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India & Philippines is primarily an extension of the technology, operations, and corporate support teams of Wells Fargo. It engages in application development and support, testing, other technology functions, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo’s needs. It currently has offices in Bengaluru, Chennai, Hyderabad, and Manila.

About this role:

Wells Fargo is seeking a Senior Website Developer (Business Execution Consultant) to be part of our Public Affairs Meeting & Events team. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

In this role, you will:

Participate in variety of assigned and ongoing business operations to ensure success in meeting business goals and objectivesIdentify opportunities for process improvement by conducting root cause testing of all compliance and business metricsDetermine areas of strength or Business Execution opportunity within defined scope of workReview and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectationsUtilize independent judgment to guide moderate risk deliverablesPresent recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the businessExercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of businessCollaborate and consult with leaders and executive managementProvide work direction to less experienced Strategy and Execution staff

Required Qualifications:

2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Candidate must be a graduate of a bachelor’s degree or higher.Candidate must have 2+ years of experience working on event registrations in the hospitality and/or meetings and events industry.Candidate must have 2+ years of experience in event management platforms: Cvent, Lanyon and/or Aventri (formerly e-touches).Candidate must have extensive experience in UI/UX design experience, digital marketing, and events.Must have an advanced proficiency in HTML, CSS, JavaScript, jQuery and Microsoft Office (Excel, Word, PowerPoint, Outlook).Should be a self-starter, detail oriented, and problem solver.With outstanding communication skills, both written and verbal.Must have an advanced proficiency in Adobe Creative Suite and API integration.Must have an advanced troubleshooting skills to addresses technical issues on event registration sites raised by planners and/or registrantsGreat active listening skills and exceptional interpersonal and rapport building skills.Candidate must have a patient and empathetic attitude with strong time management and organizational skills.Candidate must be open to work on graveyard shift and be located at Five Neo, BGC & McKinley Hill.

Job Expectations:

Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectationsPresent recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunitiesDesign and builds simple, moderate, and highly complex event registration websites, mobile apps, and surveys.Serves as an SME/POC by providing best practices, training and guidance to team members.Oversees final checks, quality audits, website usability testing, registration, and reporting functionality from staging to go liveHandles complex and large-scale projects and works alongside project owners/planners/marketers to implement event registration website builds.Provides technical support, troubleshoot, and handle escalations throughout the build and launch process of the website.Supports and handles project and task queue management.Champions process improvements and project initiatives.Exercise independent judgment and provide guidance in diverse support functions and operationsWorks closely with partners, planners, and marketers.Performs attendee management/customer service task including:Prepare, monitor, and assess data metrics, data quality and Key Performance Indicators (KPIs) then consult and/or recommend improvement plans or remediation stepsResponds to attendee inquiries and provides accurate, satisfactory support in editing attendee registration data (lodging, travel, attendee information and addressing questions or concerns.With directions from the Planner or Business Partner, communicates with attendees to inform about changes to event information or registration changes.Collaborates with planners and other registration coordinators on Best-In-Class way to maintain attendee information and attendee management tasksCreates data management reports with periodic analytic review for comparison of event registration information.Collaborates across business functions to identify and mitigate risks associated with the tasks.Maintains adherence to operational processes, report on inconsistencies and validate documentsUses multiple online systems and applications. Duties may include receiving and reviewing incoming work, contacting appropriate resources as needed; verifying accuracy; resolving moderate to highly complex customer issues using multiple resources and records; preparing, editing, distributing, and/or correcting specialized and/or complex documentsDrives the implementation, adoption, and execution of multiple event technology applications

Posting End Date: 

18 Apr 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.