Senior Wireless Analyst (Hybrid) Atlanta, GA **Hybrid** Contract $28/hr - $28/hr Come join our team. Our client is looking for a Senior Wireless Analyst for an 11-month contract in Atlanta, GA 30328. Our client is a global, values-driven corporation that leads the communications, automotive, and media industries. Apply today to be on a team that disrupts industries and builds a better future for the next generation. Contract Duration: 11 Months Required Skills & Experience + Bachelor’s degree, related technical discipline, or equivalent professional technical experience. + 5 years of relevant experience. + Mobility experience with carriers/devices. + Service Now knowledge. + Procurement background. + Demonstrate advanced troubleshooting skills on iOS and Android-based mobile platforms. + MDM experience. + Proficient in Service Now ticketing system. + Excellent Customer Service Skills. + Proficient MS Office skills required to include Excel and Word. What You Will Be Doing Daily Responsibilities + Create, update, monitor and close helpdesk tickets accurately and promptly. + Troubleshoot, provide wireless guidance, support, and training to employees across various smartphone/hotspot/tablet platforms. This requires remote and face to face interaction. + Procure wireless voice and data services, ensuring accurate orders are placed with the wireless vendors including: activation of new services, cancellation of existing service, selection of preferred carrier, change of carrier or liability, change of service type or change of equipment type, adhering to corporate standards and policy. + Document technical environments, processes, procedures, test plans, and project plans. + Perform on-site analysis, diagnosis, and resolution for mobility problems, along with recommended potential solutions. + Tracks device inventory and keeps adequate inventory on hand to support our single-day turnaround device replacement program. + Must have a great personality and ability to work well under pressure. + Operate as point of contact for all mobile requests within the Telecom Expense Management tool and carriers. + May include other duties and responsibilities as assigned by the management team. Applicants must be currently authorized to work in the US on a full-time basis now and in the future. **You will receive the following benefits:** + Medical Insurance - Four medical plans to choose from for you and your family + Dental & Orthodontia Benefits + Vision Benefits + Health Savings Account (HSA) + Health and Dependent Care Flexible Spending Accounts + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance + Hospital Indemnity Insurance + 401(k) including match with pre and post-tax options + Paid Sick Time Leave + Legal and Identity Protection Plans + Pre-tax Commuter Benefit + 529 College Saver Plan Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance. **Posted by:** Kenny Edgerton **Specialization:** Administrative / Clerical