Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
\n• Takes responsibility for WFM delivery and quality on an account level of a large program or few medium sized programs within multiple regional or business segments.
\n• Leads functionally the assigned WFM employees to ensure the support given meets the operational needs.
\n• Oversees the relationship between WFM and operations and access to the primary point of contact for any operational concerns for the entire account.
\n• Ensures that the collective set of WFM resources and processes realizes the right number of operational resources at the right time and at the right cost across the entire production account.
\n• Mentors & trains WFM employees in general skills, program specific processes, reviews training progress, and ensures skill verification takes place.
\n• Optimizes WFM performance by continuously exposing and addressing opportunities.
\n• Integrates additional operational & WFM resources (e.g. WFM Application Support & Analytics or Operational Management) where needed to resolve process bottlenecks and/or other obstacles.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
\nPeople with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the \"Submit\" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.\n\n