Responsibilities: + Provides independent workforce planning oversight to multiple mid-size business units or one or more larger business units using strong conceptual thinking and flawless execution. Engages as a trusted advisor, anticipating issues and opportunities. + Provides mentoring and coaching to the Workforce Planning Analysts so that they can efficiently and effectively move up the learning curve. + Engages with internal partners to understand business strategy, questions, and goals. Develops business acumen and is considered a subject matter expert for aligned business area. Anticipates workforce planning needs and is actively aware of business decisions in aligned business area. Stays abreast of advancements in reporting technology and general trends in their aligned business area. + Completes ad-hoc analysis requests that will support the business department decision making process. Makes data driven recommendations to support these initiatives. + Initiates and implements workflows and process improvements including projects that have a departmental or divisional scope. + Prepares and delivers visualizations and internal presentations for a senior leadership audience. Trains other analysts on proper visualization and presentation tools. + Continually assesses staffing drivers (i.e., volume, handle time, shrinkage, and occupancy) relative to plan, creates awareness within the business as needed, and makes recommendations for any necessary actions. Leverages statistical analysis and tools to properly assess and recommend staffing drivers and outcomes. + Prepares, in partnership with the business, quarterly fiscal planning materials. Analyzes actuals compared to forecasts and makes recommendations for change that will put the business in a position for success. Communicates results to senior management. Ensures an open channel of communication with business partners and Corporate Financial Services to create a complete staffing need package. + Participates in special projects and performs other duties as assigned, including potential highly complex projects. Qualifications: + Undergraduate degree or an equivalent combination of training and experience. + Minimum of five years related work experience. + Strong planning, data collection, statistical analysis (hypothesis testing, regression, etc.), and problem-solving skills. + Strong capabilities in Excel; experience with Mini-tab; demonstrated capability in learning new software. + Excellent verbal, written and interpersonal communication skills; strong professional presence and ability to interact with senior management. + Strong initiative required, including ability to work independently, create strategies and plans and implement with little direction. + Time management skills – ability to manage multiple tasks. + Ability to influence and persuade. + Experience coaching and/or mentoring preferred. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. Our commitment to diversity, equity, and inclusion Vanguard’s commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse—one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients. Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress—from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences. Together, we’re on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care—for our clients, our communities, and each other. Vanguard’s DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report (https://corporate.vanguard.com/content/corporatesite/us/en/corp/who-we-are/we-care-about/diversity-equity-inclusion.html) . How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.