Job Description

Zendesk is a rapidly growing company with an amazing product and exceptional employees. We’re looking for a dynamic Senior Workplace Experience Specialist to join EMEA team and be based in our Krakow office. 

Zendesk Workplace Experience

As a member of the Zendesk Workplace Experience team, you’ll work hard to deliver exceptional service to our employees, customers, and guests. You thrive in a busy (and sometimes hectic!) workplace environment. Above all, you lead with “yes” and love helping others. Until you’ve solved a problem, you’re not satisfied. You will naturally be the go-to person in the workplace for anything and everything. You’re a great communicator and don't shy away when the office needs someone to take the lead. You thrive under pressure and you don’t mind getting stuck in to lend a helping hand.

 

Primary Responsibilities: 

Overlook onsite workplace operations 

Provide exemplary customer service to employees 

Manage the ticketing system & office help center, providing a high level of customer satisfaction 

Escalation point for normal work tickets

Management of vendor supply chain for services such as cleaning, security, maintenance

Partnering in the procurement process and leading performance management through meetings and ongoing communication 

Responsibility for the workplace operational budget for your office 

Implementing a system of regular walk-throughs and audits of office incl. Workplace audit, Health & Safety audit 

Lead internal communications on up-to-date building events, maintenance, safety and other issues

Partnering with internal teams & external vendors to deliver all in-office events for employees incl. Wellness events 

Record office-related expenses, through Coupa and Expensify 

Overseeing all planned and reactive maintenance e.g. HVAC, security systems, lighting, emergency lighting, life safety systems etc. 

Responsible for F&B and office supplies budget management

Manage the courier account

Develop and update Standard Operating Procedures

Maintain up to date office seating plans 

Coordinates larger projects, such as furniture reconfigurations and/or moves

Perform other duties and special projects as requested

Requirements

Minimum of 4 years’ experience in a fast-paced lead/management Workplace role in a tech environment 

Knowledge base of HVAC systems essential 

Ability to consistently deliver a high level of customer service 

Strong communication skills across employees at all levels within the organization 

Demonstrated ability to handle multiple tasks with little or no supervision but know when to escalate and collaborate 

A sense of humour and ability to strike up a conversation with anyone 

Proven problem-solving skills 

Positive attitude; grace under pressure 

Accurate, organized record-keeping 

Punctual and accountable 

Ability to quickly adapt to new software & IT systems 

Preferred

Experience with office moves/projects of over 100 people 

Experience with working with remote team mates 

Experience with office build-out projects 

Experience with Envoy, or similar office management software tool 

Experience with global security systems, such as S2, Lenel, Software House, etc. 

Native Polish and Fluent English (C1 or C2)

#LI-BP1

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.