Company

Cox Communications, Inc.

Job Family Group

Engineering / Product Development

Job Profile

Sr Systems Engineer

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary of $88,300.00 - $147,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage.  As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.

We are looking for an experienced Zuora Billing Administrator to manage and maintain our Zuora Billing platform, ensuring smooth operation, configuration accuracy, and alignment with company-wide financial and billing processes. The ideal candidate will be well-versed in Zuora’s administrative functions and possess a keen eye for system optimization, billing configurations, and supporting cross-functional integrations. This role will involve collaboration with business application developers, architects, and stakeholders to ensure the Zuora platform functions seamlessly with our existing technology ecosystem.

Key Responsibilities:

Platform Configuration and Maintenance: Oversee the configuration of billing, payment, and finance settings within Zuora. Ensure that all settings are optimized for performance, compliance, and scalability.

Billing Operations Management: Manage day-to-day billing processes, including subscription setup, rate plan configurations, and product catalog management. Resolve issues that arise during the billing cycle to ensure accurate and timely processing.

System Administration: Handle user permissions, manage system upgrades, and troubleshoot issues to maintain the integrity and reliability of the Zuora platform.

Cross-functional Collaboration: Work with business application developers, architects, and other IT teams to ensure Zuora’s configurations align with broader business applications and objectives. Facilitate system integrations to ensure unified data flow across platforms, particularly with CRM and ERP systems like Salesforce.

Documentation and Compliance: Create and maintain detailed documentation for Zuora configurations, workflows, and customizations. Ensure that all configurations meet regulatory and organizational compliance standards.

User Support and Training: Provide support to internal users, resolving any issues related to Zuora usage. Conduct training sessions for end-users to ensure they are proficient in using the system.

Process Improvement and Optimization: Identify opportunities to enhance Zuora’s functionality, streamline billing processes, and automate routine tasks to increase efficiency and reduce manual work.

Reporting and Analysis: Generate and analyze billing reports, payment reports, and financial metrics. Provide insights and recommendations to finance and operational teams based on data analysis.

Required Qualifications:

Bachelor’s degree in a related discipline and 4 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; or 16 years’ experience in a related field

Experience: 3+ years of experience administering Zuora Billing or a similar subscription billing platform, ideally in a managed services or SaaS environment.

Technical Skills: Proficiency in Zuora’s billing, payment, and finance settings. Experience with APIs and integration workflows, especially with CRM and ERP systems.

Analytical Skills: Strong attention to detail and problem-solving skills with a focus on data accuracy, compliance, and process optimization.

Communication Skills: Excellent written and verbal communication skills, with the ability to clearly explain technical concepts to non-technical users and create thorough documentation.

Preferred Qualifications:

Zuora Billing Administrator Certification; Salesforce Administrator Certification or experience with Salesforce integration is a plus.

Experience with subscription billing models and SaaS business operations.

Familiarity with CRM and ERP platforms, especially Salesforce.

Knowledge of compliance standards and regulatory requirements related to billing and financial data.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.