Job Description

Who we're looking for

We are seeking an exceptionally skilled and experienced Technical SEO Manager to join our ambitious global SEO team. You will focus on optimizing our websites for flawless performance, search engine crawling, indexing, and user experience. You will work closely with developers, content creators, and our internal SEO team to enhance site visibility, improve ranking potential, and drive organic traffic.

What you'll be doing

Develop and implement world-class technical SEO strategies that align with overall business goals.

Conduct comprehensive SEO audits and provide actionable insights for improvement.

Ensure effective crawling and indexing by optimizing site structure, URL architecture, sitemaps, robots.txt, and canonical tags.

Collaborate with the development team to improve Core Web Vitals, including page load times, interactivity, and visual stability.

Ensure sites are mobile-friendly and meet Google’s mobile-first indexing standards.

Identify and troubleshoot technical SEO issues, working closely with developers to implement solutions.

Analyze SEO performance using tools like Google Analytics and Search Console, and provide regular reports and recommendations.

What you bring to the role

Proven track record of optimizing websites for improved search engine performance.

Strong knowledge of HTML, CSS, JavaScript, and understanding of web development practices.

Proficiency in using SEO tools such as Google Search Console, Google Analytics 4, Ahrefs, SEMrush, Screaming Frog, Content King, and others.

Demonstrated experience in improving Core Web Vitals and page speed.

Ability to diagnose and solve technical SEO issues proactively.

Strong analytical and data interpretation skills.

Self-motivated and proactive with excellent verbal and written communication skills.

Familiar with current SEO trends, algorithm changes, and standard methodologies.

Basic Qualifications:

Bachelor’s degree in Marketing, Business, or related field.

5+ years of experience in technical SEO, with a proven track record of optimizing websites for improved search engine performance.

Willingness to work on a night shift work schedule - 06:00PM to 02:00AM (IST)

Preferred Qualifications:

Experience with content management systems (CMS) like WordPress and Adobe Experience Manager.

Knowledge of server-side factors that influence SEO, such as server response codes and CDN setup.

Ability to manage multiple projects and prioritize tasks effectively.

#LI-MJ1

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.