Position Summary

The role of the Server is to create 100% Guest Satisfaction by serving customers in a prompt and efficient manner

   

Ensures proper set up of tables to in the lounge Inspects linen, silver, china and other items prior to using them Takes customer orders and provides suggestions for both beverage and food Reports beverage orders to bartenders, ensure drinks are garnishes before serving Coordinates service with other servers and Chef Serves food and beverages to guests, refills beverages as needed Removes dirty glasses, linens and dishes from lounge area Responds to customer requests and complaints Cleans lounge area during and after events Adheres to legal and/or company policies and standards Understands and follows the laws and guidelines for beverage service Closes out the customer’s bill applying cash and credit cards in accordance with established procedures Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations: Gives personal attention, takes personal responsibility and uses teamwork when providing guest service. Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems. Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis. Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction. Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.

   

Requirement/Skills High school diploma or GED required Two years of experience in similar position within an upscale environment is preferred Basic skills in reading, writing, arithmetic Must be at least 21 years old in order to serve alcohol Must have excellent customer service skills Willing to work a flexible schedule including weekends and holidays Ability to relate to all levels of guests and management Must possess a strong team spirit Physical Demands Ability to lift up to 25 pounds on a regular basis, and up to 75 pounds occasionally Ability to maneuver up to 150 pounds, occasionally, for short periods of time Able to set up and take down tables, chairs, stages and other banquet meeting fixtures Ability to push and pull carts weighing up to 200 lbs, occasionally Ability to stand for extended periods of time, constantly Other Information The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times his position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.